Customer Service Representative

Hours: 2:00pm – 10:30pm

Description:

• Answer a high volume of inbound calls on a daily basis (60)

• Assist with billing questions, pricing, and warranty inquiries

• Assist with order status and tracking inquiries

• Assist with backorder management for sales territory

• Assist with web services

• Assist with case management for sales territory

• Assist with customer account and contact maintenance for sales territory.

• Handle customer complaints with sense of urgency and see through to a satisfactory resolution.

• Work cross-functionally to ensure an effortless customer experience.

• Ability to consistently meet stated KPIs.

• Compliance with all local, state, and federal laws and regulations.

• Complies with all Company policies, processes, and procedures.

• All other duties as assigned.

Skills & Qualifications:

• Minimum 2 years customer service experience (manufacturing experience is a plus)

• At least 2 years of ERP system experience (order management)

• Effective written and verbal communication

• Ability to adapt to a variety of situations

• Strong typing proficiency and computer skills

• Intermediate skills with Microsoft Suite

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.