Customer Service Associate II

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customers top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

JOB DUTIES:

Customer invoicing and return order processing

Provide all-encompassing Administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met

Support order processing tasks accurately and efficiently

Support payment deductions from customers with appropriate back-up information to receive a repay for open invoices

YOU MUST HAVE:

2 years of professional experience in a customer-facing or customer support role

Proven interpersonal (verbal & written) communication skills in a professional setting

WE VALUE:

Proficiency with SAP and/or other computer software programs

An ability to learn quickly

The ability to work with urgency while maintaining a high degree of accuracy

The ability to work independently as well as within a team-oriented environment

A commitment to discovering ways to improve service

WHATS IN IT FOR YOU:

The opportunity to be trained on, and support both internal and external Resideo customers

Medical, Dental, Vision, and 401k participation from Day 1

2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3

Company paid holidays each year

Four weeks of parental leave without using vacation time

Employee discounts on company products and other retail/service providers

This position is not eligible for US visa sponsorship.

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Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20poster.pdf?rv=fdc492d184344b3ea4aec0c96b321632) , “EEO is the Law” Supplement Poster (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20Supplement%20Poster.pdf?rv=ebe367cad846443e8fa5aa86062813b6) and the Pay Transparency Nondiscrimination Provision (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/Pay%20Transparency%20Nondiscrimination%20Provision.pdf?rv=11a9cf6533ba426296b137d906b0ce01) . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a) . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.