Bilingual Tier 1 Customer Support Representative

Job Description

We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and excellent customer service skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

MUST-HAVE SKILLS:

 1 years of experience in a Customer Support/IT Support specialist role

– Must be Bilingual (Spanish)

o Ability to learn how to do password resets, browser troubleshooting, clear cache for users, clear cookies

 Ability to work from home — reliable internet speed

 Strong phone etiquette

 Ability to be flexible with shift times — nights & weekends (MUST BE OPEN TO ONE OF THE TWO SHIFTS)

Shift: (highlight which they are open to)

Thursday Monday CST

2PM 11PM

Saturday – Wed CST

10AM 7PM Saturday – Wed

Saturday Tuesday CST

Overnight 12AM 11AM null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.