Laboratory Client Support Technician – 744000017405380-2643

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12239086

Company Description

Eurofins Scientific is an international life sciences company, providing
a unique range of analytical testing services to clients across multiple
industries, to make life and our environment safer, healthier and more
sustainable. From the food you eat, to the water you drink, to the
medicines you rely on, Eurofins laboratories work with the biggest
companies in the world to ensure the products they supply are safe,
their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to
the health and safety of society and the planet, and to its corporate
responsibility to protect the environment and ensure diversity, equity,
and inclusion across the entire network of Eurofins companies.

Job Description

Eurofins EPK Built Environmental Testing is seeking a Client
Relationship Executiveto join our Naperville, IL team!

The Client Relationship Executive is responsible for facilitating
the day-to-day

communication between our clients and our laboratories, ensuring
exceptional

client experience, and performing tasks within the various login
departments.Tasks include

sample receipt and processing, interaction with clients, and reviewing
and

submitting of reports.

Essential Duties and Responsibilities:

– Manage inbound and outbound client communications via phone and/or
email in a timely, solutions-oriented manner.
– Advise walk-in clients about service information and project
preparation.
– Maintain a constant overview of projects in PLM/TEM/and IAQ
departments that need login or client communication.
– Unpack shipments and document receipt of sample.
– Update client and project data records in LIMS and CRM software
systems.
– Collaborate with laboratory/operations personnel to resolve client
inquiries and improve processes.
– Ability to assist with administrative tasks as necessary.
– Regular attendance and punctuality
– Collect samples from on-site drop box
– Organize and record samples
– Data entry into LIMS
– Maintenance of the department and lab, including stocking supplies
and housekeeping
– Review analytical reports quickly and accurately
– Scan and send out reports in a timely manner
– Conduct all activities in a safe and efficient manner
– Perform other duties as assigned
– Login of all samples in a timely manner
– Label of all samples
– QC of samples/projects prior to sending into the laboratory
– Interact with clients and answer incoming phone calls
– Report status information to clients
– contact clients for clarification of analysis requested

Qualifications

– Bachelors Degree required, Biology degree preferred
– Customer service experience 1-2 years
– Experience working in a laboratory setting
– High level of experience working within Microsoft Excel
– Additionally, individuals will need to be level tempered and handle
communications with clients in a professional and respectful
conduct, handle and work well under pressure in fast pace and
stressful situations.

Additional Skills

Excellent written and verbal communication skills

Active listening

Client-focus

Computer literate (Office suite, Adobe PDF, CRM)

Prioritization and on-time execution of tasks

Process improvement

Problem-solving and solution orientation

Demonstrated ability to sell solutions as a result of active listening

Strong interpersonal skills (people, social, emotional intelligence)

Proactivity

Team player who can self-motivate

Performs well under pressure; thrives in fast-pace environment

Growth mindset

Additional Information

Professional working proficiency in English is a requ rement, including
the ability to read, write and speak in English

Candidates within the commutable distance of Naperville, IL are eligible
to apply. This role will be a full time role, first shift (8:00 AM –
5:00 PM) Monday – Friday.

This is a full time position with an hourly wage, company matching 401K,
PTO Plan and Benefits.

Eurofins Environment Testing (USA) provides a compensation range for
informational purposes, the actual base salary may vary based upon, but
not limited to, relevant experience and skill set, base salary of
internal peers, business section, and geographic location

We support your development!Do you feel you dont match 100% of the
requirements? Dont hesitate to apply anyway! Eurofins companies are
committed to supporting your career development.

We embrace diversity!Eurofins network of companies believe in
strength and innovation through diversity, being a