Customer Service Representative

Description

CUSTOMER SERVICE REPRESENTATIVE

1ST SHIFT

8am-5pm

Cordova Safety Products, a division of Bunzl, is seeking a Customer Service Representative for our location in Memphis. The Customer Service Rep will answer customer inquiries, enter and successfully process orders (40-50 daily). This position will also be responsible for investigating customer inquiries and shipping issues, providing a successful resolution, and maintaining relationships with both internal and external customers with exceptional service.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

Handles a variety of in-bound calls to determine the appropriate course of action

Ensures delivery of excellent customer service through fast and accurate processing of orders

Communicates and coordinates with other departments to resolve inquiries

Serves as a liaison between customers and the industrial sales department

Provides pricing and delivery information and processes orders

Builds and maintains business relationships with customers by providing prompt and accurate services to promote customer loyalty

Makes out-bound calls as needed to keep clients updated regarding promotions, new products, and to secure new orders

Assists customers in the selection of products according to their needs/requirements

Utilizes computer systems to assist with pricing, availability and alternate product selection

Receives orders and resolves pricing situations encountered during customer transactions using current sales policies

Works effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems

Assists in resolving shipping discrepancies and errors, including obtaining proof of deliveries from the freight carrier and pulling necessary internal documents

Submits credit requests, as needed

Enters sample orders and follow up with the customer regarding the performance of the sample to obtain an order

Assists with processing and shipping sample orders, as needed

Maintains a clean, safe, and organized working environment

Conducts all functions, duties and responsibilities in a professional manner with a positive attitude and demeanor

Requirements:

Minimum 3 years of customer service experience

Excellent communication skills and problem solving abilities

Handles all requests in a timely and accurate manner

Ability to multi-task

Ability to handle a fast-paced work environment

Positive and professional attitude

Ability to work in a team environment

A high degree of energy, reliability, and organizational skills

College degree preferred

Good computer skills with proficiency in the use of Microsoft Word, Outlook and Excel

Familiarity with contact database applications

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

IndW

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)