Urban Desktop Advisor

JOB REQUIREMENTS: Posting End Date:October 14, 2024 Employee
Type:Regular-Full time Union/Non: This is a non-union position Do you
enjoy working closely with top level management in a fast-paced
environment providing specialized IT Desktop support? If you have proven
experience providing technology support to high priority End Users, and
experience with technical planning and process improvement this would be
a great opportunity for you! As an Urban Desktop Advisor, you will be
accountable for the development, implementation, and support of
technical and functional solutions for our Duluth and Superior Great
Lakes offices. We are looking to add an individual to our diverse team
who shares in our core values of safety, integrity, respect, and
inclusion! In return, we offer opportunities to grow and increase your
knowledge and skills, and an exciting career filled with competitive
benefits and pension package. Note: Internally this role is referred to
as Advisor TIS US North End User Services. What You Will Do: Work
directly with enterprise business and IT groups including our managed
service partners on both technical and functional issues. Provide
coordination and governance for the local managed service Desktop Team
to ensure delivery and performance of their service meets operational
expectations. Responsible for 3rd level support, in-depth
troubleshooting of technical problems, and knowledge transfer of
resolutions back to our managed service partners and other support
staff. Participate in a structured process (requirements gathering,
documentation, analysis, validation, and change management) for both
continuous improvement of existing processes and technology as well as
any new requests for support. Provide backup support to the executive
support team for ELT, BOD, and their administration staff including
support for AGMs, Board meetings, offsite meetings, etc. Self-maintain
an acceptable level of up-to-date technical knowledge on trends in the
industry, and how those translate into current and future solutions
relevant to Enbridge needs. Who You Are: Degree or Diploma in an IT or
Telecommunications-related field. An equivalent combination of education
and experience will be considered. 4 years of progressive experience in
an IT desktop support role within a large corporation. Exceptional…
For full info follow application link. Diversity and inclusion are
important to us. Enbridge is an Equal Opportunity and Affirmative Action
Employer. We are committed to providing employment opportunities to all
qualified individuals, without regard to age, race, color, national or
ethnic origin, religion, sex, sexual orientation, gender identity or
expression, marital status, family status, veteran status,
Indigenous/Native American status, or disability. Applicants with
disabilities can request accessible formats, communication supports, or
other accessibility assistance by contacting careers@enbridge.com.
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/58A74AF2A30945F6