Telerecruiter Platelet Specialist

JOB REQUIREMENTS: Join a team dedicated to saving lives every single
daythats what working at The Community Blood Center (CBC) is really
all about. Help schedule lifesaving platelet donation appointments. No
experience is necessary well train you! Your work will save lives! JOB
SUMMARY: Responsible for placing outbound telephone calls for scheduling
platelet donation appointments, converting whole blood donors to
platelet donations, appropriately directing incoming calls, and
providing information on The Community Blood Center (CBC) programs,
services, and special blood needs. SCHEDULE: – Part-time position, 24
hours/week. – Monday Friday, 2pm 8pm; Saturday, 8am 12pm (once per
month) ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be
assigned): 1. Makes outbound telephone calls using call lists, entering
call results and scheduling platelet donor appointments. Schedules
platelet donation appointments in the computer system for a specific
date, time, and location according to daily goal and blood-type specific
goal. 2. After reviewing donor information in the computer,
pre-qualifies potential donors to determine eligibility and/or directs
any eligibility questions to appropriate CBC personnel. 3. Monitors the
blood type inventory and donor site schedules to determine which donors
to call and schedule. 4. Achieves individual performance expectations
for appointments scheduled, show rate and customer service. Assists in
achieving team goals for the fixed sites. 5. Receives inbound calls and
provides information as requested, transferring calls to the appropriate
CBC personnel, voice mail, or takes and distributes messages for
unavailable staff as needed. 6. Follows phone scripts as directed and
incorporates all the key talking points used for call evaluations during
conversations with donors. 7. Responsible for maintaining and
documenting personal call list and tracker for first time platelet
donors. Provide feedback to leadership on the donors experience and
any information that could be used to improve processes and donor
retention. 8. Conducts special donor recruitment projects at various
locations and distributes CBC information and other related duties as
requested. 9. Complies with all policies and procedures as outlined in
the CBC Employee Handbook, CBC Standard Operating Procedures (SOP), or
directives upon assignment. Maintains job-related skills by attending
team meetings and training sessions and reading publications. 10.
Performs other duties as directed. OTHER EXPERIENCE AND
QUALIFICATIONS: JOB QUALIFICATION REQUIREMENTS: The Telerecruiter
Platelet Specialist position requires pleasant and polite telephone
manners. Must always perform job duties and responsibilities in a
professional manner. Maintain strict confidentiality of CBC and CBC
donor information. Skills include excellent organizational, oral, and
written communication. Strong, flexible interpersonal skills and data
entry/computer skills. High school diploma or equivalent required.
Employees may occasionally be required to lift objects or materials
weighing up to 25 pounds. APPLICATION INSTRUCTIONS: Apply
Online:

Telerecruiter Platelet Specialist