Customer Service Rep I – 2024-16479-3379

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12244079 Overview

This position is onsite in Crystal Lake, IL.

Who we are:

People know Snap-on for the quality of our products, but we know that it
is the passion and character of our people that make our company a
global leader. With our diverse talents and deep pride in the Snap-on
family of brands, we drive innovation and create value. We work hard
together. We grow together. We are one Snap-on team.

Snap-on Industrial is seeking a great candidate to join our team. This
position performs a variety of customer service related tasks to support
the Industrial sales field and customer base. These requests may be
received via phone or email; in addition, customer service maintains a
variety of functions to ensure quality and exceptional service. CSR I
may have primary responsibility for one or more of these functions and
be asked to perform other secondary functions as necessary to meet
business needs.

Responsibilities

Responsibilities

– Customer Service functions may include requests for pricing and
availability, product information, order entry, contract review,
expediting product, status and tracking, and shipping issues
– Receive and resolve customer/sales field requests via phone and
email
– Run and work a variety of reports related to open orders in an
effort to fulfill those orders in a timely fashion
– Maintain professionalism while communicating and escalating open
issues in a timely fashion, keeping all parties informed as
necessary on developments
– Follow all established processes consistently in order to maintain
high quality standards of service
– Review work instructions and work with team leadership to implement
necessary updates/changes
– Maintain clear, concise documentation of all steps taken in multiple
systems, ensuring accuracy of data
– Digitally file all backup in paperless filing system for audit
purposes
– Attend and actively participate in team meetings
– Perform any other duties as assigned by management

Qualifications

Requirements

– High School Diploma or GED
– Minimum 1 year previous customer service experience
– Strong ability to learn and adapt to new computer-based systems
(i.e. database management and workflow systems, among others)
– Exceptional listening skills
– Excellent interpersonal analytical and oral/written communication
skills
– Strong understanding of and willingness to collaborate in a team
environment
– Strong attention to detail and ability to accurately perform a wide
range of procedures
– Creative and able to be flexible in daily activities, change
priorities and coordinate multiple tasks in order to meet changing
business needs
– Must be dependable; willing to work overtime and to adjust schedule
in order to meet business demands
– Ability to remain calm under pressure and work in stressful
situations in order to promote positive customer relations with both
internal and external customers
– Excellent PC skills, knowledge of Microsoft Office

Snap-on offers a competitive compensation package and a complete
benefits package which includes which includes medical, dental, vision,
life insurance, an employee assistance program (EAP), a 401k Savings
plan, a pension plan, a legal services plan, an employee stock purchase
plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified
candidates to apply.

Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran.