Operations Manager

General Description:

The Operations Manager is responsible for daily operations and supervision of staff across all modalities, including but not limited to x-ray, ultrasound, cardiac, and nursing. This position is also responsible for meeting and/or exceeding productivity standards and taking sole ownership in the overall success and coverage of operations in the provided region.

Principal Duties and Responsibilities:

   This is not a remote position- fully in person requirement

Plans, directs, and coordinates activities of all territory operations.

Reviews and implements changes to operations to make improvements of staff and workflow.

Monitor staff equipment/vehicles performance and takes appropriate measures to resolve issues.

Provide consistent, professional support, guidance, and motivation to staff through phone calls, electronic and in-person meetings.

Acts as a liaison between company staff and executive management.

Provide support and guide staff in troubleshooting and resolving any technical, patient, or professional issues.

Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures.

Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels.

Counsel employees on unsatisfactory performance and/or work behavior.

Oversee and maintain staff retention, including ongoing staff monitoring and counseling employees at risk of ending their employment.

Provide a consistent level of support by performing exams whenever necessary to maintain and improve service levels.

Maintain, review, and approve time-off work and work schedules to assure proper staff coverage.

Maintain, review, and approve time records and submit to HR in a timely manner for payroll processing.

Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.

Provide regular staff meetings and interactions.

Providing training to regional team on All-Stat policies and procedures and applicable modalities.

Maintain proper documentation and procedures for staff radiation dosimetry reporting and distribution.

Provide continual education and a consistent level of support to staff to ensure continued, high-quality service.

Maintain appropriate levels of inventory for radiology staff and research areas of opportunity for cost savings.

Manage salaries/wages including any overtime not to exceed budgeting percentage.

Provide client service visitations with account executive or alone, consistently showing client support and maintaining relationships.

Address, resolve, and document customer service concerns with follow-up summary to senior management.

Distribute, retain records of, and ensure compliance of staff with new and ongoing policies and procedures.

Work in conjunction with territory account executives and senior management by monitoring exam response times and quality on a consistent basis and make any necessary adjustments for improvement.

Proper presentation of all service lines and in-servicing of new clients.

Present company, company progress, services, and introduction of new service lines through in-service, QA, and client meetings as needed.

Performs all other duties as assigned to ensure efficient operations and quality patient care.

Work Experience Requirements

Ability to work in a fast-paced healthcare environment.

Strong computer and software skills.

Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.

Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.

Strong leadership, organizational, time management, and communication skills.

Strong analytical and problem-solving skills.

Ability to read and interpret documents like safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondences.

Effective managerial and leadership abilities as applied to operations management.

Experience developing goals and objectives and establishing priorities.

Proven leadership, planning, critical thinking, and problem-solving abilities.

Exercises good judgement and ability to act decisively at the right time.

Effective analytical ability and organizational skills with attention to detail and prioritization.

Hunter mentality required to build, grow, and develop assigned territory.

3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred but not required.

Education Requirements

Current state licensures in either radiography or sonography preferred but not required.

Current ARRT registration and/or ARDMS, preferred but not required.

Bachelor’s degree preferred. Associates degree required.

Graduate from an approved accredited program in radiography or sonography, preferred but not required.

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