Assistant Banking Center Manager

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13068614

First Federal Bank of Kansas City is one of the largest mutually owned
banks in the Midwest and has been a strong banking and lending partner
to families in Kansas and Missouri for decades.We are a
community-oriented, culture-focused, progress-driven Family on a mission
to help people build a better financial future.

At First Federal, youll be supported by diverse, talented, energetic
individuals moving toward a common vision of prosperity and a home for
all. Youll have boundless opportunities for growth whether its personal
or professional development to reach your career goals, company events
to strengthen your connections, or volunteer work to champion our
community partners.

Your success is our success. When our employees feel valued, our
customers feel valued, and our community grows.

Hear what our team members have to
say:<https://www.youtube.com/watch?v=GNPKmutbydo>

SUMMARY
The Assistant Banking Center Manager is responsible for supporting the
Banking Center Manager in leading a team of sales and customer service
professionals in the delivery of exceptional customer experiences while
maintaining day-to-day operational integrity. Helps to provide
leadership for the sales and business development for the Banking Center
to meet and/or exceed goals and objectives while balancing operational
duties to ensure transactions are handled accurately and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform
each essential duty well. The requirements listed below are
representative of the knowledge, skills and abilities required. Other
duties may be assigned.

– Complies with all applicable banking laws, bank policies and federal
regulations.
– Provide leadership and support for the sales and business
development of the Banking Center to achieve financial goals and
objectives established.
– Assists the Banking Center Manager in developing strategic
approaches to further enhance the banks image and market share.
– In the absence of the Banking Center Manager, the Assistant Banking
Center Manager acts as the leader of the center in all respects.
– Demonstrates the ability and provides leadership to all Banking
Center personnel in acquiring and retaining customer relationships
through the delivery of effective, courteous and timely customer
service, problem resolution and communications.
– Works with customers to build and deepen relationships by uncovering
financial needs and recommending the best products and services.
– Ensure quality service scores meet/exceed set goals for product
knowledge and customer experience.
– Demonstrates leadership by creating an environment that promotes and
advances the banks Mission and Vision and demonstrates its Values.
– Creates a cohesive team and provides employee development.
– Acts as a steward of the banks resources and reputation, presents a
professional image and represents the bank well both internally and
externally.
– Maintains security and operational integrity by assisting in the
day-to-day operations and administration of the Banking Center
through compliance with policy and procedure resulting in an overall
satisfactory audit rating.
– In the absence of the Banking Center Manager, serves as the banking
center liaison to the Banks Security Officer to ensure all employees
are aware of security policies and procedures.
– Performs the essential duties of a Customer Service Representative
and/or Teller when necessary.
– Assists in monitoring ongoing customer needs; market trends; meeting
individual and banking center goals; monitoring performance of the
banking center and employees; coaching; motivating and leading by
example; holding regular banking center meetings; ensuring that
communication is disseminated as appropriate: day-to-day staffing,
scheduling and employee performance.

SUPERVISORY RESPONSIBILITIES

– Responsible for providing assistance in the overall direction,
coordination, and evaluation of the banking center by supervising
banking center employees.
– Carries out supervisory responsibilities in accordance with the
organizations policies and applicable laws.
– Assists in interviewing, hiring, and training employees; planning,
assigning, scheduling and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and
resolving problems.