Technical Lending Assistant

Phelps County Bank is seeking a Technical Loan Assistant at its Rolla, MO – Downtown branch. As a Technical Loan Assistant, this position plays a vital role in maintaining and servicing existing loans, ensuring they remain in good standing, and that they comply with all regulatory requirements.

Your key responsibilities will include:

– Customer Service:Greet and direct customers, answer phone calls.
– System Knowledge:Understand the banks computer system, especially the loan module.
– File Maintenance:Perform file maintenance, troubleshoot, and solve account issues.
– Reporting:Prepare and balance various reports to maintain loan portfolio integrity.
– Loan Boarding:Upload different types of loans, manage collateral holds.
– Payment Methods:Create loan payment methods like coupon books, auto-debit, etc.
– Escrow Procedures:Follow procedures for escrow analysis and distributions.
– Insurance Tracking:Handle insurance tracking and reporting, including audits.
– Pending Items:Track pending items like Deeds of Trusts, liens, and final title work.
– Loan Operations:Process paid outs, serviced loans, 1099s, and Notice of Actions.
– Loan Officer Support:Assist with fund advances, extension agreements, and customer payments.
– Compliance:Apply compliance regulations and bank loan policies.
– Confidentiality:Maintain confidentiality of customer information and follow policies.

Qualifications and Education Requirements:

– High school diploma or general education degree (GED).
– Two to three years related banking experience and/or training.
– Or equivalent combination of education and experience.

Required Skills:

– Must be a self-starter who can complete tasks with little-to-no supervision. Must demonstrate a team-first attitude and voluntarily answer phone calls, respond to emails, and complete variable tasks.
– Reading and interpreting various documents and policies, writing reports, and communicating effectively and appropriately with colleagues and customers.
– Strong fundamental mathematical skills and attention to detail.
– Problem solving and troubleshooting practical problems.
– Ability to learn new tools, software, and equipment at a fast pace.

Essential Functions:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

– Indoor climate controlled.
– The noise level is typically moderate.
– Breaks are allowed throughout the day.
– Close proximity to other co-workers and customers may be occasionally required.

Corporate Values and Expectations – Five to Thrive

– Impressive Customer Experience- creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
– World Class Employee Development- helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
– Uncommon Ownership- taking personal responsibility for ones work, actions, and outcomes, and treating the organizations goals and resources as if they were ones own.
– Community Champions- actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
– Healthy Habits- regularly practicing behaviors that promote physical, mental, and emotional well-being.