Servicing and Events Coordinator

Servicing and Events Coordinator

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Servicing and Events Coordinator

Salary

$63,955.00 – $95,993.00 Annually

Location

College Station, TX

Job Type

Full Time

Job Number

2402294

Department

Economic Development

Opening Date

10/04/2024

Closing Date

12/6/2024 11:59 PM Central

Hiring Range

$63,995.00 – $79,994.00

Description

Benefits

Questions

Description

Under general direction of the Conventions Manager the Servicing & Events Coordinator is responsible for planning, organizing, promoting, and implementing various conventions enhancements and leisure tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services.

Principal Duties

Serve as primary department contact with event clients in the development, implementation, and coordination of public events targeted for College Station visitors and residents.

Establish partnerships with existing leisure events and create complementary activities to create cohesive campaigns that boost local tourism efforts and increase economic impacts.

Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.

Assess quality of customer service for assigned events through the distribution and evaluation of participant surveys. Develop and implement methods for improvement.

Prepare and manage associated cost center budgets, operational records and reports, and achieve revenue goals.

Responsible for Economic Development & Tourism Department events for sales efforts and those associated events like the Meeting Planners Showcase.

Act as liaison, which may include but not limited to conferring with representatives of contractors, other area businesses, institutions, and organizations to coordinate programs and event logistics.

Coordinate hospitality services for conventions events in conjunction with tourism staff while coordinating with other user groups, and community events.

Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions departments to ensure their work operations align with the objectives of the client/vendors.

Coordinate and identify event requirements with meeting planners, including but not limited to vendors and all event logistics, from setting up event to event clean up.

Responsible for overseeing and coordinating the work activities of volunteers which includes the following: scheduling, supervising, training and motivating.

Assist in resolving clients’ issues/problems by negotiating solutions effective for satisfactory resolution.

Maintain adequate inventory in the Customer Relationship Management software and upkeep of equipment used in the operation of assigned events.

Represent the department by serving on internal and external committees and boards as requested.

Perform other related duties as assigned.

Qualifications

Required:Bachelors Degree in Event Planning, Management, Hospitality, or related field, and three (3) years experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience

Valid Texas Driver’s License

Experience in implementing and coordinating a variety of events

Excellent written and oral communication skills

Available to work weekends, evenings, and holidays

Supplemental Information

Position posted until filled or closing date.

We offer a comprehensive benefits package to include; Medical, Dental, Vision, Prescription Drug Coverage, Paid Holidays, Paid Vacation, Paid Sick Leave, Paid Parental Leave, TMRS-Retirement (2:1 matching), Deferred Compensation, Term Life AD&D, Dependent Life, Flex Benefits, an Employee Health Clinic & Educational Assistance. .

01

Are you available to work weekends, holidays and evenings?

Yes

No

02

This position requires the ability to periodically lift/move chairs, tables, coolers and other items (up to 20 lbs.) relative to hosting/setting up for events. Are you able to perform this essential function with or without an accommodation?

Yes

No

03

Explain why this position is of interest to you and how it fits into your career progression/development.

Required Question

Agency

City of College Station

Address

1101 Texas Avenue

College Station, Texas, 77840

Phone

979-764-3517

Website

http://csjobs.cstx.gov

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