Assistant Director of Rooms

Description:

External Description

Description – External

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

The Assistant Director of Rooms, is responsible for overseeing all areas within the rooms division. This includes directing Front Desk, Transportation, Housekeeping and Laundry operations.

Our Robust Benefit Package Includes:

· iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

· Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth

· Health, dental, and vision benefits after only 30 days of employment!

· Complimentary daily colleague meals

· Competitive wages

· Generous Paid Time Off program

· Retirement Savings Plan with company match

· Employee stock purchase plan

· Discounted and FREE Hyatt Hotel nights

· Access to resort facilities (fitness center, spa, and programming)

Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights

Options available based on department

Exact benefit package is dependent on employment status

Duties & Responsible:

· Responsible for short- and long-term planning and the management of the Rooms operations in the front and back of the house

· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.

· Implement and maintain Rooms sales/marketing programs.

· Direct and oversee development of employees and leaders.

· Hire, train, empower, coach and counsel, performance and salary reviews.

· Direct the implementation of the payroll, reports, forecasts, inventory and budget for rooms operations.

· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

· Implement procedures to increase guest and colleague satisfaction.

· Exercise quality control for rooms.

· Maintaining Miraval standards of service and ensure their implementation.

· Maintain communications with Resort Manager on operational strategy progress and needs.

· Coach and counsel employees to reflect Miraval service standards and procedures.

· Exceed Guest expectations through 100% Guest excellence using the Medallia as key indicators of success.

· Responsible for ensuring an environment where Guest and Colleagues safety are the first priority and seek opportunities to continuously improve Guest service and relations (pulse survey)

· Respond to unexpected service problems or any Guest issue in the operation with the goal of service restoration and Guest recovery.

· Partner with other departments and peers to provide a seamless day-to-day operation.

· Consistently demonstrate outstanding leadership

· Communicate all relevant information to leaders, peers, and Colleagues in a timely fashion

· Support the Hotels daily function (Resort Manager & General Manager)

· Demonstrate financial acumen in accurate guest adjustment reporting.

· Participate and contribute in all relevant meetings and training as required by role.

· Approach all encounters with colleagues in an attentive, friendly, courteous and service-oriented manner.

· Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the resort.

· Maintain high standards of personal appearance and grooming and name tag when working.

· Comply at all times with standards and regulations to encourage safe and efficient hotel operations.

· Respond to Medallia comments & escalated Medallia comments in partnership with department leaders

· Consistently review guest facing procedures to ensure satisfaction for guests ( see what’s working what’s not )

· Develop and implement fresh and innovative processes to enhance guest experience Manage flow of information to Key departments/colleagues on property

· Develop, Maintain, and strengthen relationships between our guests and colleagues

· Acting Manager on Duty in the absence of the General Manager and Resort Manager

Qualifications:

Qualifications – External

Qualifications – The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Ability to drive large commercial vehicles in a safe manner

· Excellent verbal and written communication skills

· Must possess a valid drivers license

· Able to maintain composure and demonstrate good judgement in difficult situations

· Basic understanding of the impact of financial aspects of an operation such as budgets, revenue, and labor

· Proven organizational, multi-tasking and time management skills with attention to detail

· Demonstrated ability to work in a rapidly changing environment

· Proficient in basic computer functions necessary to operate in a windows environment and adaptable to new technology

· Demonstrated ability to hold self and others accountable

· Ability to work any schedule, including weekends, holidays, nights, and variable shifts

· 4 years or more of progressive hotel rooms experience (typically with Hyatt)

· Service oriented style with professional presentations skills

· Proven leadership skills

· Hotel/Hospitality degree an asset

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity  

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: AUS008784

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.