Entry Level Technical Content Professional: 2025

Introduction

Technical content is the backbone of our clients digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBMs profitability? As we strive for great user experiences, we need great technical content professionals building those experience

Your Role and Responsibilities

Our team is looking for an internal hire to join our IBM Z POK Content Development organization. The ideal candidate will have strong communication skills and the ability to work with both internal and external clients. The Technical Content Professional will synthesize product information to create a variety of customer-facing information deliverables. If you thrive in a collaborative environment where you can create modern, user-centric products for the mainframe this position is for you. Not only will you help develop and test critical product content, but you will grow your experience and skills in areas including new automated workflow offerings, content solutions and a wide array of IBM Enterprise Design Thinking practices.

Required Technical and Professional Expertise

Drive and eagerness to learn

Strong problem solving and communication skills

Able to work independently and take initiative, as well as work collaboratively and contribute to an agile team environment

Some knowledge or experience in Three or more of the following:

Ability to write accurate, clear, and concise content for a global audience.

Ability to Design, develop, edit, and produce accurate and effective technical documentation.

Design Thinking

Ability to use and contribute to shared source repositories such as GitHub

Agile principles

Experience with HTML, XML or DITA tagging languages

Preferred Technical and Professional Expertise

Ability to use and contribute to shared source repositories such as GitHub

Experience with XML or DITA tagging languages

Ability to leverage IBM Design Thinking practices

Familiar with DevOps and a variety of software engineering concepts

About Business UnitIBM Systems helps leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding issues. Our systems power the worlds most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means youll be able to learn and develop yourself and your career, youll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

– Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.

– Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.

– Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.

– Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.

– Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.