Building Service Worker

Case Western Reserve University

POSITION OBJECTIVE
Custodial Services strives to provide high quality, customer service-oriented cleaning services to the
university community. Building service workers provide routine and special cleaning services in
campus buildings and residence halls, including restrooms, bathrooms, offices, classrooms,
laboratories, and public areas. The nature and frequency of cleaning is performed according to
Custodial Services Quality Control Program.

ESSENTIAL FUNCTIONS
1. According to the assigned schedule: Clean spaces daily, empty wastebaskets and recycling
containers per procedures. Carry trash outside to pick up locations. Turn off lights in
unoccupied rooms, lock doors, in all rooms except classrooms, and secure all windows. (18%)
2. Spot clean walls, doors, partitions, switch plates, etc. Sweep, dust mop, wet mop, and spray
buff floors. Vacuum and spot clean carpeting. Clean and replenish chalkboard/whiteboards,
trays and erasers. (18%)
3. In restrooms: clean and disinfect sinks, toilets, clean mirrors, mop bathroom floors and showers,
complete cleaning daily. Disinfect shower curtain. Clean drinking fountains and emergency
eyewashes, etc. Replenish all restroom supplies such as toilet paper, paper towels and soap;
Request supplies in reasonable quantities, to avoid shortages and overstocking. Turn in vending
funds. Clean interior glass and all types of furniture. (18%)
4. Dust all flat and vertical surfaces and windowsills daily. Dust all surfaces including desks, tables,
chairs, file cabinets, windowsills, bookshelves, bookcases, walls, blinds, vent and radiator grills,
remove cobwebs from ceilings and light fixtures. (18%)
5. Clean Venetian blinds, HVAC grills, stairwells, handrails, push bars/plates, kick plates, elevator
interiors and tracks, etc. (18%)

NONESSENTIAL FUNCTIONS
1. Communicate daily with supervisor to report achievements, progress, and problems. Actively
seek out and suggest improvements to operations. During the course of the daily work shift,
report any quality control issues or problems identified in the building to the Supervisor, and if
possible, make appropriate recommendations to solve the matter. Recognize when assistance,
training, and direction are needed so that work objectives are accomplished in a safe, complete,
efficient, and timely manner. Alert the supervisor to these situations and assist as needed.
Within assigned buildings, ensure that the universitys recycling programs are carried out.
Identify areas where building occupants are not properly recycled and report it to the
supervisor. (2%)
2. Keep assigned custodial closets clean and neat. (1%)
3. Be responsible for keys; sign out and then turn in key ring after shift. (1%)
4. Assist coworkers in other areas and buildings when necessary; assist security and maintenance
staff during emergencies. (1%)
5. Assist in the coordination of an appropriate level of supplies to assigned buildings avoiding
shortages, overstocking, and emergency orders. (1%)
6. Keep track of all equipment assigned to the building. Ensure that equipment is maintained in
proper condition, and promptly turn equipment in for repair when needed. (1%)
7. Ensure that all university safety procedures are followed within the cleaning group Follow
university safety procedures; use appropriate safety gear; use caution when mixing chemicals
and operating electrical equipment; immediately report any accidents and injuries to supervisor.
(1%)
8. Identify and promptly report problems requiring Security or Maintenance assistance to
supervisor. Cooperate with Security at all times and assist as needed in emergencies. (1%)
9. Perform other similar duties as assigned. (1%)

CONTACTS
Department: Daily contact with colleagues regarding work.
University: Daily contact with employees to exchange information.
External

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