Ambulatory Telehealth RN

At UC Health, were proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the regions adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and youll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
The Ambulatory Telehealth RN is responsible for providing comprehensive nursing care through remote telehealth services. This position involves patient assessment, triage, care coordination, patient education, population health management, and patient navigation in UC Health ambulatory clinics using telehealth technology. The Ambulatory Telehealth RN plays an integral role in the management of patients care and is expected to collaborate with UC Health providers and staff to ensure high quality patient centered care.Minimum Required: Associates Degree – Nursing. Preferred: Bachelors Degree – Nursing. | LICENSE & CERTIFICATION: Current Registered Nurse (RN) license in the state of Ohio. Basic Life Support (BLS) certification preferred. | Minimum Required: 2 years nursing experience, preferred if experience includes a combination of acute or long-term care nursing experience and ambulatory or outpatient nursing experience. Previous experience in telehealth preferred.PATIENT POPULATION – (CLINICAL ONLY):
Engages in population appropriate communication.
Has knowledge of growth and development milestones and tasks.
Gives clear instructions to patients/family regarding treatment.
Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
Identifies any physical limitations of the patient and deploys intervention when necessary.
Recognizes and responds appropriately to patients/families with behavioral health problems.
Interprets population related data and plans care appropriately.
Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
Recognizes and responds to signs/symptoms of abuse or neglect.
PATIENT ASSESSMENT & INTERVENTIONS:
Conduct initial patient assessments via telehealth platforms.
Utilizes the nursing process (assess, diagnose, plan, implement, and evaluate) to address patients concerns completely.
Monitor patients conditions and progress remotely.
Manages inbound calls from patients, families, and UC Health care team members.
Adheres to established policies and procedures for the nurse triage and/or escalation process.
Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patients identified psychosocial needs.
Maintains and expands knowledge of nurse telehealth processes and clinical expertise regarding population served
Able to recognize abnormal labs or results and collaborate with care team when changes are identified.
Anticipate changing needs of patients and families based on care plan and act proactively to reduce delays in care, reduce financial toxicity, and increasing patient satisfaction.
Coordinate care plans in collaboration with healthcare providers.
Facilitate referrals to specialists and other ancillary health services.
PATIENT EDUCATION:
Educate patients and their families about health conditions, treatment plans, medications, and self-care techniques.
Offer guidance on managing chronic conditions and preventative care.
Reassess for