Technical Support Specialist (2040275)

Job#: 2040275 Job Description: Apex Systems is hiring now in Eagan, MN for a Technical Support Specialist. This individual will join a team that supports the maintenaince and technical side of industrial dishwashers. For immediate consideration, send your updated resume to Krystyna at [email protected]. Weekly Pay & Benefits! Location: Eagan, MN – hybrid opportunity Contract: 6 months, contract to hire Pay: $23-$24/hr The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) located in Eagan, MN. As a member of the EPTS team, you are responsible for provision of technical support with emphasis in one of clients Core Competencies to provide technical support to clients field sales and service organization. In addition, you are responsible for providing training to customers and team staff, completion of special projects including editing I&O manuals, writing articles for the Tech Digest, preparing training materials, developing relationships with machine manufacturers and regulatory authorities, and supporting projects for divisional research & development and marketing groups. As a member of the EPTS team you will as serve on system development and quality improvement teams. This position contributes to the effectiveness and productivity of the client Sales and Service organization through the safe, accurate and efficient delivery of technical information needed to serve clients customers. This position delivers service to cross-divisional corporate sales and service forces across North America, including phone, video, email and on-site consultation with field associates and customers on more complex issues. The position will also actively contribute to new systems development, training materials development, training of EPTS team, and resolution of product and equipment quality problems. Main Responsibilities: Providing telephone, video call, email, Chatter and other means of warewashing and water filtration/softening technical support to the client Sales and Service organization. Routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all Call Center staff members for at least one client Core Competency. Contribution to new systems development, launch and quality improvement teams. Where required, provide on-site technical support and problem solving. Prompt preparation and special reports, and transfer of follow-up information via email, US mail or phone. Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues. Compose technical support literature such as SOPs, Technical Service Bulletins, and Technical Digest articles. Represent client as a tour host at R&D, and on corporate account informational visits to customer locations, as needed Completion of special project assignments. Development of training materials, and training of phone room staff. Duties: % Time Call center support via phone, email, video or other 70% Follow-up communications and consultation 15% Special projects and team participation 10% Training materials development and staff training 5% Basic Qualifications: Bachelors degree OR equivalent work experience is acceptable. Minimum of 3 years work experience in a technical role such as client Territory Manager, client Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation