IT Support Technician (AZ) – JR100447-7366

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6720724

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing
clients with a genuine coast-to-coast and global advantage in major
regions of the U.S. and in many of the worlds leading financial
centers – New York, London, San Francisco, Los Angeles, Chicago and
Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker
Tilly) provide professional services through an alternative practice
structure in accordance with the AICPA Code of Professional Conduct and
applicable laws, regulations and professional standards. Baker Tilly US,
LLP is a licensed independent CPA firm that provides attest services to
its clients. Baker Tilly Advisory Group, LP and its subsidiary entities
provide tax and business advisory services to their clients. Baker Tilly
Advisory Group, LP and its subsidiary entities are not licensed CPA
firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker
Tilly, are independent members of Baker Tilly International, a worldwide
network of independent accounting and business advisory firms in 141
territories, with 43,000 professionals and a combined worldwide revenue
of $5.2 billion. Visit bakertilly.com or join the conversation on
LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent
acquisition professional to understand the requirements for an
opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, disability or
protected veteran status, gender identity, sexual orientation, or any
other legally protected basis, in accordance with applicable federal,
state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly
Advisory Group, LP, employee e-mail accounts are considered property of
Baker Tilly Advisory Group, LP, and are not subject to payment of agency
fees. In order to be an authorized recruitment agency (“search firm”)
for Baker Tilly Advisory Group, LP, there must be a formal written
agreement in place and the agency must be invited, by Baker Tillys
Talent Attraction team, to submit candidates for review via our
applicant tracking system.

Job Description:

Responsibilities

Under direct supervision from senior team members, provide service desk
support and resolve problems to practitioners satisfaction

– Monitor and respond quickly and effectively to requests received
through the IT helpdesk
– Troubleshoot and resolve all problems encountered with hardware and
software. Escalate requests to the appropriate party, as needed.
Replace or repair defective parts and equipment
– Provide desktop/laptop support including new hardware setup,
imaging, and deployment
– Provide minor telecom system support including mobile devices,
voicemail and user programming
– Utilize and maintain ticket systems

Assist with on-boarding and off-boarding of users

– Ensure work station has computer, monitor, keyboard, mouse, desk
phone, and any additional specialized equipment. Install, test and
configure new workstation, peripheral equipment and software
– Conduct technology training for new user
– Ensure all documented processes are followed to ensure Baker
Tillys data and assets are protected

Provide support to the Technology team

– Maintain inventory of all equipment, software and software licenses
– Conduct briefings and demonstrations for uses to enhance system
productivity
– Assist in the development of training coursework and materials

Maintain and expand knowledge base in area of expertise

– Successful completion of initial start up plan, to develop a solid
understanding of the organizations core technologies
– Attend courses to develop and keep skills and knowledge current
– Comply with continuing education requirements
– Increase efficiencies, technical ability and interpersonal skills

Other duties

– Special projects as requested
– Near the office to handle any kind of onsite support

Qualifications

Associates degree in a field such as Computer Technology or related
field. Certifications such as MCP, A, and HDI Support Center Specialist
preferred

Minimum of one (1) year prior experience with providing workstation
support

Ability to work independently or as part of a team effectively.

The ability to prioritize, be attentive to details, maintain
confidentiality, and provide exceptional client service is required

Sound written and verbal communication skills necessary to effectively
interface with all levels of Firm management, practitioners, clients,
and other external business contacts

Strong analytical and organizational skills are necessary

A sense of urgency and a commitment