Funeral Arranger

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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

Confirms authorization to proceed with the service arrangements

Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs

In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin

Ensures potential pre-need referrals are shared with Family Service Counselors

Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations

Prepares and accurately completes documents and online entries related to services, cremations, maintenance

Assists with general office duties including answering phones and preparing reports as necessary

Assist with the maintenance of vehicles, the facility and property

Receives caskets and other funeral home supplies as well as place into inventory

Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Experience

Minimum of 3 years related experience as a Funeral Assistant

Licenses

Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

Basic knowledge of religious and fraternal organizations customs

Knowledge of computers and some software including MS Office Suite required

High level of compassion and integrity

Good communication skills

Problem solving skills

Ability to multi task and set priorities

Detail oriented

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR – Santurce

Job Profile ID: F00218

Time Type: Full time

Location Name: Funeraria Puerto Rico Memorial