Customer Service Representative I

Description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.

The responsibilities of the position include, but are not limited to:

Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges

Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues

Scheduling delivery appointments and handle re-consignments

Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments

Ensuring the accurate billing of shipments

Compiling and delivering custom reports; performing daily audits of reports

Documenting all customer interactions for follow up and record keeping purposes

Assisting customers with “My Pyle” registration and utilization of our web site

Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

To be qualified for this position, you must possess the following:

Experience in a fast-paced work environment; strong attention to detail

Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills

Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team

Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

The following skillsets are preferred, but not required:

Minimum 1 year of prior customer service experience

Why Pyle?

Medical, Dental, Vision and Life Insurance

Short Term and Long Term Disability

Wellness Program for yearly benefits discount

Paid Vacation and Personal Time

401(k) with Company match

Weekly pay via Direct Deposit

A Duie Pyle is the Northeast’s premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.