Bell Captain

Job Summary

Provides guidance and oversight to the Bell Attendants on property. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities

QUALIFICATIONS:

2-3 years of experience in a similar bellhop function is an advantage

Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

Possesses beginning to working knowledge of subject matter.

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

Must have a valid drivers license for the applicable state.

Must have an acceptable MVR (Motor Vehicle Driving record)

Minimum of one year driving experience

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high pressure situations.

Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

Approach all encounters with guests and employees in a friendly service oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Greet guests in a pleasant manner.

Load and unload luggage carts.

Escort guests to rooms.

Check/store luggage for arrivals and departures with luggage tags.

Deliver messages to meeting rooms.

Deliver flowers and packages to guest rooms.

Complete room changes.

Maintain current listing of local and area attractions special events and activities.

Maintain list of local transportation guides churches sports arenas etc.

Assist housekeeping department with guest requests.

Ensure lobby reader board is correct.

Provide information maps and directions as required.

Open doors.

Answer phones to assist guest service agents.

Conduct house count by computer.

Show guest rooms and suites as needed and emphasize company amenities.

Other duties as required.

Property Details

The Holiday Inn, Port of Miami – Downtown, features 200 spacious guest rooms, including eight Executive “Bayview” Suites. The Holiday Inn Port of Miami – Downtown hotel is located in the heart of Downtown Miami overlooking Biscayne Bay with direct access to the Metro Mover, downtown shops and finance district.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offeringDaily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Apply for this position (https://careers-aimbridge.icims.com/jobs/353596/bell-captain/job?mode=apply&apply=yes&iniframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyHoliday Inn Port Of Miami

Posted Date7 hours ago(10/7/2024 1:37 PM)

ID2024-353596

LocationUS-FL-Miami

CategoryFront Office/Guest Services

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality