Product Service Associate – High Performance Coupling Service Center

Position Overview:

The Product Service Associate for High Performance Couplings will perform the necessary tasks associated with a single cell operation to support the recertification and repairs of returned customer material/equipment.

Responsibilities:

• Mechanical disassembly/reassembly.
• Analyze and inspect dimensional integrity of material returned, perform non-destructive testing (MPI).
• Record detailed inspection results.
• Coordinate with product engineering on deviations to design.
• Operate precision balancing equipment.
• Coordinate service projects with local manufacturing team as necessary.
• Perform minor repairs using various hand tools as required.
• Develop tooling and other associated equipment for continuous improvement.
• Assist with Continuous Improvement LEAN operational initiatives to maintain Operational Excellence standards in assigned work area.
• Performs other duties as assigned.

Qualifications/Skills Required:

• Minimum of 3 years of manufacturing experience, including experience with machining principles and quality processes.
• A proven strong mechanical acumen.
• Strong proficiency in the use of precision measuring equipment
• Previous experience using mechanical balancing equipment and magnetic particle equipment or the ability to learn and apply learnings within an onboarding period.
• Proficiency with MS Office products
• Proficiency with business systems to include: Oracle, SCRIPT/Dynamics 365, DDM strongly preferred
• Excellent organizational and time management skills
• Ability to perform multiple tasks simultaneously with minimal supervision.
• Ability to respond to emergencies that may be off hours and on holidays.
• Excellent customer service skills including interpersonal, written and verbal communication.
• Able to lift and manipulate 50 lbs. with reasonable accommodation.
• Ability to write clear and concise inspection reports.

Benefits