Application Support – Service Desk

Application Support – Service Desk
Job Locations
United States-OH-Cincinnati
Category
IT Infrastructure & Support
Job Summary
Be a part of a supportive team of employees that focus on delivering excetional customer service. As part of the Medpace service desk, applicants will be the first point of contact for Medpace employees, outside site personnel, and study sponsors as they encounter issues in our custom applications. Each ticket or message provides real value toward fulfillig the company mission of advancing clinical research. The people supported represent a variety of roles and responsibilties allowing a unique understanding of the clinical research process. As candidates learn the supported systems, they will continue to be encouraged by their peers and management. Team membership aids in the ongoing growth and career opportunities here at Medpace. Whether the skills are used to advance along the IT career path or transition to another, the long term prospects of the position are measured in years.
Responsibilities
Provide timely and accurate support of ClinTrak applications and other supported applications for internal and external users;
Act as a liaison between end users and application development teams while maintaining the interests of end users;
Develop and implement approaches for the use of ClinTrak applications and other supported systems as they apply to individual users and study teams;
Provide system Trainings/Demo to Medpace users; and
Perform other support related tasks to meet company objectives.
Qualifications
Bachelors degree and 1 year of industry-related experience;
Strong organizational skills, very detail oriented, flexible, with strong communication skills;
Knowledge of Microsoft Windows operating systems;
Ability to work in a team environment; and
Experience in Microsoft Office (Excel, Access), and other database system experience preferred.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40 countries.
Why Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
The work weve done over the past 30 years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
Cincinnati Perks
Cincinnati Campus Overview
Hybrid work-from-home options (dependent upon position and level)
Competitive PTO packages, starting at 20 days
Competitive compensation and benefits package
Flexible work schedule
Company-sponsored employee appreciation events
Employee health and wellness initiatives
Community involvement with local nonprofit organizations
Discounts on local sports games, fitness gyms and attractions
Modern, ecofriendly campus with an on-site fitness center
Structured career paths with opportunities for professional growth
Discounted tuition for UC online programs
Awards
Named a Top Workplace in 2024 by The Cincinnati Enquirer
Recognized by Forbes as one of Americas Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
Continual