Divisional Manager of IT Performance

IT Divisional Manager of IT Performance Location: Headquarters – Fort Wayne, IN Level: Salaried/Manager Division / Department: Information Technology Reporting to position: Vice President of IT Travel: Minimal About the Role: The IT Divisional Manager of IT Performance is a strategic leadership role overseeing the IT Performance team. Reporting directly to the Vice President of Information Technology, this role is pivotal in ensuring that IT governance, strategy, performance measurement, and continuous improvement processes are effectively managed to support and align with the organizations objectives. The IT Divisional Manager will lead a team dedicated to optimizing IT operations, ensuring compliance with governance standards, and fostering innovation within the IT department.

Responsibilities include:

Strategy and Governance: Develop and implement IT governance frameworks to ensure IT initiatives align with organizational goals. Oversee the strategic planning process for IT, including developing IT strategies, policies, and procedures.

Performance Measurement: Establish performance metrics and monitoring systems to evaluate the efficiency and effectiveness of IT services and operations. Analyze performance data to identify improvement opportunities and implement strategies to enhance IT service delivery.

Risk Management: Lead the IT risk management process, including identifying, assessing, and mitigating IT-related risks. Ensure compliance with regulatory requirements and internal policies. Serve as a liaison to Internal Audit and Business Continuity teams.

Resource Management: Oversee the allocation and utilization of IT resources, including budgeting, financial management, staffing, and technology investments. Ensure that resources are allocated efficiently to meet project timelines and organizational priorities.

Vendor Management: Develop and maintain relationships with key vendors and partners. Negotiate contracts and manage vendor performance to ensure the delivery of high-quality products and services. Ensure obligations to vendor terms are met.

Change Management: Lead change management initiatives within the IT department, ensuring that changes are implemented smoothly and successfully. Foster a culture of continuous improvement and innovation.

Stakeholder Engagement: Act as a liaison between IT and other departments, ensuring that IT projects and services meet the needs of internal and external stakeholders. Communicate IT performance metrics and achievements to stakeholders, including executive leadership.

Team Leadership: Lead, mentor, and develop the IT Performance team. Promote a collaborative team environment that encourages knowledge sharing, problem-solving, and professional growth.

Education and Experience:

Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. A Masters degree or MBA is desirable.

Minimum of 10 years of experience in IT, with at least 5 years in a leadership role within IT governance, strategy, or performance management.

Skills and Abilities:

Proven experience in developing and implementing IT governance frameworks and performance measurement systems.

Strong understanding of IT risk management principles and compliance regulations.

Excellent leadership and team management skills, with the ability to inspire and motivate a high-performing team.

Outstanding communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

Strategic thinker with excellent analytical and problem-solving skills.

Experience in vendor management and contract negotiation.

Familiarity with change management principles and practices.

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision

Paid time off to foster work/life balance

Profit sharing

Bonus Pay opportunities

Retirement funding opportunities

Education reimbursement

Health club reimbursement

Career advancement opportunities

About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture: Each team member is valued as an individual – with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams