Guest Service Agent (Parking Attendant)

Job Description

Job Description:

The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.The agent also provides valet services by safely operating and transporting vehicles belonging to patients and visitors on Essentia Health property and public streets. Prevents traffic congestion by directing traffic in front of the medical center.

Education Qualifications:

Key Responsibilities:

Safely operates and parks patient and visitor vehicles in designated parking areas

Provides general information and directions to employees, patients, and visitors at Essentia facilities and parking areas

Secures wheelchairs for patients and visitors

Assists people coming into the facility and may direct and escort patients

Reports emergencies and requests responders

Enters patient/visitor information into tracking database for valet services

Acts as a source of information for staff, patients, and visitors

Emergency assistance for security team

Answers and responds to internal and external calls

Preferred Qualifications:

Experience with Microsoft Office programs

Experience in an information/hospitality desk or customer service environment

Ability to stay calm under pressure

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

Basic Cardiac Life Support (BCLS) certification within 6 months of hire

Must have valid drivers license and meet the driving requirements and criteria acceptable to Essentia Health’s insurer

Job Location: South University Clinic

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: between 7am -8am/between 4pm -5pm

Hours Per Pay Period:

Compensation Range: $15.32 – $22.98 / hour

Union:

FTE: 0

Weekends: no

Call Obligations:

Sign On Bonus:

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.