Information Technology Specialist (SYSADMIN)

Summary As an IT Specialist, you will serve as the primary IT field contact for all employees and volunteers within the North Dakota Group Parks: Theodore Roosevelt National Park, Knife River Indian Villages National Historic Site, and Fort Union Trading Post National Historic Site. Responsibilities Install, configure and troubleshoot notebooks, thin client devices, and associated software and peripherals for end users Administer Active Directory Group policies and create, maintain, and administer user accounts and permissions Configure and troubleshoot Motorola radio systems and Cisco IP phones and related telecommunications devices Configure, administer, and troubleshoot Microsoft Windows servers Ensure IT security policies and procedures are implemented across the unit Develop IT project plans, documents, timelines, budgets, and resource requests Troubleshoot network connectivity of devices Backup and recover data in the event of a system failure Requirements Conditions of Employment Qualifications In order to be qualified for this position, you must possess: A. One year of specialized experience at least equivalent to the GS-09 level in the Federal service determining hardware, software, and telecommunications equipment necessary to accomplish unit objectives; managing the installation of computer and network system operating software for a unit; and resolving problems for a wide variety of IT applications, operating systems, and equipment. In addition, possess IT-related experience demonstrating each of the four competencies: 1) Attention to Detail – Ensures work aligns with organizational policies and procedures; 2) Customer Service – Works with clients or customers to assess their needs and recommend products or services; 3) Oral Communication – Delivers presentations or orally provides guidance to individuals with varying levels of technical IT knowledge using language and a style appropriate for the individual; 4) Problem Solving – Recommends updates to policies, procedures, or system settings to resolve problems encountered by system users – OR – B. A Ph.D. or equivalent doctoral degree or three full years of progressively higher-level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or possess such a degree that included a minimum of 24 semester hours in one or more of the fields identified above that required the development or adaptation of applications, systems or networks. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Travel, transportation, and relocation expenses will be paid if the person selected for the position is from outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations (such as current permanent Federal employees). Work Setting: Majority of work will be indoors in an office setting, although some work will involve being outside in variable weather conditions. If you are a veteran with preference eligibility and you are claiming 5-points veterans preference, you must submit a copy of your DD-214 (Member Copy 4) or other proof of eligibility. If you are claiming 10-point veterans preference, you must also submit an SF-15, “Application for 10-Point Veterans Preference” plus the proof required by that form. For more information on veterans hiring authorities visit the Feds Hire Vets website. Males born after 12-31-59 must be registered or exempt from Selective Service Interagency Career Transition Assistance Program (ICTAP) or Career Transition Assistance Program (CTAP): For information on how to apply as an ICTAP or CTAP eligible see http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctapguideline.pdf. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=ReasonableAccommodationsforUSAHire This announcement may be used to fill one or more positions.