Design Coordinator/Account Manager

Job Title: Design Sales Coordinator

The Design Coordinator/Account Manager will be reporting to the Manager of Account Management, acting as a liaison between regional representatives and internal teams to delivers an exceptional customer experience from project conception through post-installation.

Job Description:

Project Tracking / Facilitation / Project Management:

Fields inquiries relating to the physical and technical aspects of products

Coordinates with internal teams to find solutions for unique products or installations

Receives, processes, and manages multiple incoming orders with unique requirements and timelines

Creates and maintains strong relationships with customers, sales reps, and designers

Creates, runs, and analyzes sales and pipeline reports

Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget

Analyzes initial project requirements

Updates internal databases as project status changes

Produces order acknowledgements for each project

Maintains and archives internal and external communication for each project using NetSuite and Outlook

Coordination with Internal Teams:

Continues to communicate directly with designers and engineers after project handoff

Follows up on status of samples and drawings completed during quotation phase

Works with Architectural Project Managers to establish large project timelines and phasing

Attends weekly meetings with Production and Engineering to review time sensitive projects

Works with Architectural Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required.

Communications with Clients and Representatives:

Leads project intake meetings and communicate next steps and timelines with clients

Provides subject matter expertise on product designs, as needed

Updates customers on shop drawing status and requests additional information, as needed

Communicates tracking information to customer once project has shipped

Provides support to assigned reps

Sends bi-monthly project reports to reps

Qualifications:

Bachelors Degree within Design, Architecture, or related field

UX/UI backgrounds are not applicable, must be physical design/production

US accredited

Minimum 2 years of work experience in a sales support role

ie: Designer at a furniture or lighting showroom, Account Manager/Coordinator for a Design firm that produces their own product

This must be professional, postgraduate experience not including internship experience

Ability to coordinate projects between multiple departments

Able to work in a fast-paced environment

Knowledge of the design process

Excellent communication, customer service, and multi-tasking abilities

Must be local- this role is in office, remote on Fridays once approved by management

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.