Retail Personal Banker Associate II – Lombard Yorktown

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GENERAL FUNCTION:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customers lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate

Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice

Maintain working knowledge of products, services, and processes offered

Work collaboratively with internal partners to ensure customers needs are met and all problems are resolved

Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs

Provide customer support needed reinforcing the value of current and new technology

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience

Experience in a sales environment required; experience in financial industry a plus

Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships

Ability to professionally represent Fifth Third Bank in verbal and written communication

Capable of analyzing credit and financial information

Exhibits business acumen

Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

WORKING CONDITIONS:

Normal office environment

Extended viewing of computer screens

Periodic travel within the Bancorp footprint to attend meetings and/or training

Retail Personal Banker Associate II – Lombard Yorktown

LOCATION — Lombard, Illinois 60148

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.