Associate Analyst, Endpoint Support

Thanks for your interest in Childrens Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Endpoint Support Associate Analyst provides Tier 2 technical support, addressing lower to intermediate-level hardware, software, and peripherals issues. This role involves validating knowledge base articles, identifying support gaps for streamlined problem-solving processes, and meticulously documenting all work performed. An integral part of their responsibilities involves clear communication across different organizational tiers and fostering a collaborative and streamlined support process.

Applicants must reside in the Kansas City metro.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

Provides Tier 2 technical support for a wide range of endpoints, ensuring the functionality of desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.

Provides Tier 2 support for organizational applications at Childrens Mercy, ensuring end users have a consistent and smooth experience.

Performs installations of Endpoints, Printers, and other computing hardware and software for efficient use.

Assists in organizational project work, contributing to seamless implementations.

Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.

Qualifications

Bachelors Degree and 0-2 years of experience in customer service and/or technical support preferred. OR

High School diploma, or equivalent, and 3-5 years experience in customer service and/or technical support preferred in lieu of a degree.

CompTIA A certification Preferred

CompTIA N certification Preferred

Benefits at Childrens Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits. (https://www.childrensmercy.org/careers/why-childrens-mercy/employee-benefits/)

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $24.31/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Need help finding the right job?

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Requisition ID2024-30755

Requisition Post Information : Posted Date1 hour ago(10/7/2024 5:58 PM)

Posting CategoryInformation Systems

DivisionINFO SYSTEMS TECHNOLOGY

Work TypeFull Time

Work DaysMon – Fri

Work Hours8:30 – 5:00

FLSA StatusNon-Exempt

Location : NameAdele Hall

Recruiter : Full Name: First LastTerry Worthington-Brown

Recruiter : Emailtlworthingtonbro@cmh.edu