Key Account Manager

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Key Account Manager (KAM) manages business development activities for the company driving sales activities and acquiring new business from key accounts and customers. This position is responsible for retaining top customers and nurturing those key relationships. The Key Account Manager will understand customer needs and cross-sell additional product and service offerings that will be valuable to the customer. Certain KAMs who will specialize in the government sector will have responsibilities and focus on opportunities that include city and county departments, school districts, parks & recreation departments and more.

Essential Functions

Seek opportunities for higher-level sales assets & responsible for relationships at the highest level regionally (Regional Commercial Construction and Sector Focused)

Create and implement a strategy for meeting sales performance targets

Leverage market data and analytics to define effective value propositions

Work closely with Sales VP and Director of Sales to create regional/area strategy for Key Account identification

Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion

Identify key projects and opportunities in the region/area from key accounts and work with Territory Account Managers to pursue and close

Build the business within the region/area using a variety of sales techniques

Mentor and coach Territory Account Managers throughout selling process

Maintain a comprehensive knowledge of all USS products and services

Produce quotes and orders and document sales activities and leveraging business intelligence through Salesforce

Attend relevant industry events and conferences to build business

Perform other duties as assigned

KAMs assigned to the Government sector are also required to meet the following essential functions of the role:

Maintain a deep understanding of government purchasing requirements and compliance mandates

Work closely with the Legal department when dealing with government contracts to ensure compliance

Work closely with GM/Sales VP and Director of Sales to create market strategy for Government Account and opportunity identification

Identify key projects and opportunities in the market from government departments and work with Sales and Operations partners to pursue and close

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

EDUCATION

Min/Preferred

Education Level

Description

Minimum

High School or GED

or equivalent combination of education and experience

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

5

3

of related sales experience. Preference for working with large, strategic accounts.

of government sector experience – for KAMs assigned to the government sector

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

New business development

Customer Relationship development

Ability to sell value to differentiate USS from the competition

Prospecting / Cold Calling / Referral generation

Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability

Relevant industry background gained from a competitor or company in a related industry preferred

A proven sales professional who is used to working with targets

Proven track record in sales, business development, winning new business and increasing revenue through generation of leads

Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail that will be required to succeed within the industry

Strong PC proficiency (Microsoft Office, CRM, etc.)

Customer Service, Teamwork with all sales channels and operations

Lead Sourcing

Closing and Negotiating

Time Management and organization

Excellent follow-up skills (leads, issue resolution, etc.)

Strong written and verbal communications

Decision Making and Problem Solving

Valid Drivers License and proof of current automobile insurance

Champion, demonstrate and uphold our values: Easy, Safe, & Clean

KAMs assigned to the Government sector are also required to possess the following:

Knowledge of Government purchasing processes and compliance requirements

Ability to navigate and develop trusted relationships within government entities to identify opportunities, gain approved vendor status, build a pipeline, close deals, and establish ongoing recurring business

Physical Requirements

Sit while driving and stand while meeting with customers

Use hands and fingers to handle, control or feel objects tools or controls

Repeat the same movements

See details of objects that are less than a few feet away and also at greater distance

Speak clearly so customers can understand

Understand the speech of another person

Hear sounds and recognize the difference between them

Sit while answering phones or reply to emails

Repeat the same movements when entering data at the computer

See details of objects that are less than a few feet away

Focus on one source of sound and ignore others

See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

Holiday & Paid Time Off (pro-rated for Part-Time employees)

Medical/Pharmacy

Dental

Vision

Employer-Paid Short-Term Disability

Employer-Paid Long-Term Disability

Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

Voluntary Employee Life & Accidental Death and Dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

Hospital Indemnity, Accident and Critical Illness

Commuter/Transit Account

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health Savings Account

401(k) with employer match

Employer-Paid Employee Assistance Program (EAP)

Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$65,000.00 – $112,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.