Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a seeking a highly skilled and motivated Google Cloud Platform (GCP) L2 Support Engineer with specialized expertise in Google Kubernetes Engine (GKE) or Kubernetes to serve as our Technical Lead. This role is critical in providing advanced technical support, leading the technical team, resolving complex issues, and ensuring the smooth operation of our GCP environments. The ideal candidate will possess deep knowledge of GCP services, particularly GKE/Kubernetes, demonstrate strong problem-solving skills, and have proven leadership abilities.

In this role, you will:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

Make decisions on technical changes and enhancements

Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience)

Minimum of 7 years of experience in IT support or cloud support roles

At least 3 years of hands-on experience with GCP services, including GKE/Kubernetes

Proven experience in a leadership or technical lead role

Technical Skills:

Strong proficiency in GCP services (Compute Engine, Cloud Storage, Cloud Networking, etc.)

Expert knowledge of GKE/Kubernetes, including cluster management, deployments, and scaling

Familiarity with containerization and orchestration tools (Docker, Helm, Istio).

Experience with monitoring and logging tools (Stackdriver, Prometheus, Grafana)

Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible)

Leadership Skills:

Strong leadership and team management skills

Ability to mentor and develop junior team members

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Adaptability and willingness to learn new technologies

Certifications (Preferred):

Google Cloud Professional Cloud Architect

Google Cloud Professional DevOps Engineer

Certified Kubernetes Administrator (CKA)

Job Expectations:

Technical Support:

Provide L2 support for GCP environments, focusing on GKE/Kubernetes

Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters

Collaborate with L1 support and other teams to ensure timely resolution of issues

Technical Leadership:

Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture

Provide technical guidance and support to team members, ensuring best practices are followed

Conduct regular team meetings and technical reviews to ensure alignment with organizational goals

Incident and Problem Management:

Manage and resolve incidents and problems in a timely manner

Conduct root cause analysis and implement corrective actions to prevent recurrence

Document incident resolutions and contribute to the knowledge base

Change and Release Management:

Review and approve Change Requests in ServiceNow

Participate in change management processes to ensure minimal disruption to services

Coordinate with relevant teams to deploy changes and updates

Monitoring and Performance Tuning:

Monitor GCP and Kubernetes environments to ensure optimal performance and availability

Identify performance bottlenecks and implement tuning measures

Utilize monitoring tools to proactively detect and resolve issues

Automation and Scripting:

Develop and maintain scripts and automation tools to streamline support processes

Automate repetitive tasks to improve efficiency and reduce human error

Collaboration and Communication:

Work closely with cross-functional teams, including development, operations, and security

Participate in JIRA scrum meetings for prioritization and planning

Communicate effectively with stakeholders, providing updates on support activities and project progress

Documentation and Training:

Create and maintain comprehensive documentation for GCP and Kubernetes environments

Conduct training sessions and workshops to share knowledge with the team

Develop and deliver technical training programs for new team members

Posting End Date:

10 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-404110-2

Updated: Tue Oct 08 02:21:58 UTC 2024

Location: WESTLAKE,Texas