Project Coordinator

One of the largest tech companies based in Seattle, WA is hiring a Project Coordinator to join a growing team in Austin, TX.

About the role:

100% onsite in Austin, TX

Compensation: $30/hr

9 month contract with potential for extension/conversion

Job Description:

Hub vetting support works closely with a team of acquisition managers, program managers and account managers in the recently launched Hub organization. Our partners are essential last mile delivery operators throughout North America, and our program is looking to grow globally! Quality, a bar raising customer experience, efficiency and growth are critical to our success.

Key job responsibilities

• Demonstrate end to end workflow knowledge and provide leadership to other Vetting Support team members.

• Utilize existing workflows to develop, test and refine new vetting processes for program expansions.

• Create, execute and track vetting plans for Delivery Partners, leveraging internal tools.

• Complete and track key steps of the vetting process, leveraging multiple data management and communications tools.

• Identify opportunities for improving the customer experience and work collaboratively with team members to make improvements.

• Define processes to execute independently and autonomously.

• Use knowledge and skill to build, implement, and/or meet assigned goals.

• Create and drive improvements to SOPs for gaps in existing processes.

• Escalate issues and pain points in the process to enable resolution and process improvement.

• Define roadblocks and risks and identify solutions with support from team members and stakeholders

• Work independently, executing defined SOPs and developing or improving processes.

• Tracks and reports progress on key metrics specific to functional areas and end-to-end workflows.

• Executes process-wide priority projects to improve operations performance in association with the Program Management team.

• Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders.

• Manages escalations on routine/predefined tasks.

• Executes important tasks/activities independently.

• Identifies day-to-day operational problems and suggests tactical solutions.

• Establishes key reporting for functional area and provides reports to senior management/ stakeholders at process level.

• Works with internal/external teams and uses knowledge and expertise to execute business goals.

Required Skills:

3 years of experience in an administrative support capacity, preferably from a large organization

Prior experience in Salesforce, MS Excel

Vet any of the businesses that ADEs bring into the pipeline. Verifying business documents; validate business documentation

Verify EIN; articles of organization

Prove if the applicants are owners of the business; verify the business records and personnel

Tracking background checks in Accurate

Communicate with ADE’s, Account Managers, and BDM’s

Review business docs, FAQ’s

Should have Salesforce experience; reporting experience; Microsoft excel experience

Reviewing and Writing SOP’s

Work Environment:

5x in office, Monday-Friday 8:30am-5pm in Austin, TX. 7 other members of the vetting support team.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.