Service Technician

Description:

Job Description

Qualifications:

People who come from a background or education where they have worked with their hands and are mechanically sound provided customer service, and worked outside typically work out much better than people with an office background .

Day-to-day duties:

They will receive training on and be doing the following:

1. Servicing and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Servicing window breaks, door units, smoke detectors.

3. Troubleshooting signal issues to ensure alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customers on the use of the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each individual job installed PRIOR to closing out the job with the dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top-quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills:

Install, Cable, Cabling, installation, security, service, cat6, video, alarm systems, alarms, cat5, alarm installation, access, security system, electrical, troubleshooting, programming, customer service oriented, deployment, cctv, service call, service sales, service support, access control, low voltage, hardware support, hardware, construction, warehouse, entry level, maintenance, facilities, wire, hdmi, coax, satellite, electronics, filter, home theater, residential, HVAC

Top Skills Details:

Install,Cable,Cabling,installation,security,service,cat6,video,alarm systems,alarms,cat5,alarm installation, access, security system, electrical, troubleshooting, programming, customer service oriented, deployment, cctv, service call, service sales, service support

Additional Skills & Qualifications:

Additional Skills & Qualifications

Must be able to attain their Colorado Alarm License if they do not have one if required.

Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the homes residents and have a solution-oriented, customer-centric attitude. The last thing a customer wants to hear is that “Im not familiar with this system or I do not know how to work on this.” Its important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:

6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle: There is a $100 gas stipend per week, non-taxed.

1. Understand how to use and explain the technology

2. Mechanically sound

3. Punctuality / Reliable Transportation- they will have to use their car while on contract

4. Interpersonal / Customer Service Skills

5. Must be presentable – Would you want this person to do work in your home

6. DO they have the desire to upsell as this will determine full time employment as a metric they are graded on.

7. Are the looking for long term career

Experience Level:

Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.