Wire Services Operations Support

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

RESPONSIBILITIES

Translate clients requirements to functional documentation; participate in technical designs and test planning.

Participate in the review, analysis and documentation of business systems and user needs.

Develop documents for IT applications, system specifications and test plans, according to existing standards and methodologies.

Design, prototype, code and test new or enhanced applications.

Support the collection, documentation and maintenance of functional requirements and modeling.

Elicit the requirements needed to carry out business processes including interviews, intelligence analysis and survey assessments.

Perform customer support processes and activities for the implementation of new or existing applications.

Participate in the planning, execution and documentation of functional testing results.

Translate business needs, processes and procedures into a workable system, and articulate specific software requirements to technology experts and business stakeholders.

Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.

Assist in the development and delivery of training sessions and demos for end users.

Work closely with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverable.

Participate in the analysis of client needs.

Communicate client requirements in functional specifications to the development team.

Refine proposed solutions and estimate resource requirements in consultation with technology developers .

Participate in quality control and ensure the integrity of information.

Participate in solution implementation and documentation.

Train and support clients in the use of the solution.

Escalate compliance concerns.

Build wire frames, report layouts, and other artifacts to help stakeholders understand proposed solutions and refine business and functional requirements.

Document review and editing for business requirements, project planning, functional requirements, and detailed designs.

Create Unit test plan and test cases; participate and provide input to SIT and UAT test plans and test cases.

FUNCTIONAL SKILLS

Experience with structured query language (SQL) and other data profiling tools and techniques preferred; experience analyzing data preferred.

Experience with scripting and/or programming knowledges preferred.

Experience with word processing and worksheet tools is required.

Understanding of the System/Software Development Lifecycle (SDLC) is preferred.

Knowledge of compliance risks and risk management, including anti-money laundering and sanctions.

Experience developing business requirements to solve complex problems in consultation with business partners.

Experience writing detailed business requirements and functional requirements.

Experience with Adobe, DocuSign, or other electronic signature tools preferred.

Experience in ETL desirable.

FOUNDATIONAL SKILLS

Communicates effectively

Identifies multiple paths to success through the development of analytical, critical thinking, and decision-making skills

Exercises sound judgement and strives for continuous improvement

Demonstrates optimism, resilience, flexibility, and openness to others ideas

Learns while doing

Actively listens and asks thoughtful questions

Leverages available technology to achieve efficiency and results

Engages inclusively and with intent

Always acts with integrity

Analytical thinking

Iterative problem-solving

Serving as a trusted advisor

Ability to multi-task and be flexible

Ability to work independently or within a team for problem resolution

Detail-oriented

WORK EXPERIENCE

Experience in the banking or financial industry preferred.

Experience working as a business analyst, technical analyst in software development, IT support, information security, audit, or information risk is preferred.​

Experience working closely with business teams to understand requirements.

Experience working in a systematic project management delivery process.

Experience working with Finastra’s Global PayPlus (GPP), ACI’s MoneyTransferSystem (MTS) or Fiserv’s Enterprise Payments Platform (EPP) is a plus.

Knowledge in JIRA and Agile project delivery is desired.

Technical skills in Visio, Confluence, and Excel is desired.

EDUCATION

Degree or equivalent work experience equally preferable.

Bachelors degree

The typical base pay range for this role is between $76k – $92k depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

Client Centric

People Focused

Listen Up. Speak Up.

Innovate & Simplify

Own & Execute