Customer Service Representative

Job Description

· Answers phones and responds to users questions and requests

· Gathers information and enters users demographic information from all relevant sources and completes assessments to schedule delivery of users orders

· Establishes and maintains users profiles, evaluating all information to ensure it is up to date

· Make outbound phone calls to prospective or existing users regarding updated information needed

· Performs other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Globals Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· Proficient in MS Windows Office programs, including MS Word, Excel, and Outlook Ability to perform basic mathematics skills such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, compute rate, ratio, and percent.

· Must be able to communicate effectively with customers, co-workers and other team members.

· Ability to read, write and comprehend simple instructions, short correspondence, and memos.

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent time management skills with a proven ability to meet deadlines, prioritize work and work independently.

· Strong analytical and problem-solving skills.

· Ability to function well in a high-paced and at times stressful environment. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.