CAC Scheduling Coordinator- AZ – Animal Health Institute

Description

The Veterinary Scheduling Coordinator is a position at the Animal Health Institute – Companion Animal Clinic. The Veterinary Scheduling Coordinator has the primary duties of scheduling special procedures and surgical procedures, communicating with the referring veterinarians, and providing direct service to clients. This person will function as an integral member of the animal health care team and must have strong organizational and communications skills (telephone and in-person).

Essential Duties and Responsibilities

Schedule procedures as indicated/directed by the clinicians

Follow patient care protocols to ensure adequate staffing

Coordinate with clinicians to ensure scheduling software accurately reflects clinicians availability

Triage urgent and emergent cases via telephone and determine best appointment time

Review referring veterinarian letters and ensure they are sent in a timely manner

Review and create procedure cost estimates based on clinician and technical staff input

Monitor physical and medical conditions of hospitalized patients via treatment boards

Communicate with owners regarding the patient’s condition as directed by the clinician

Record/document patient communication notes appropriately into electronic medical record

Receive and record prescription refill requests

Review medical records for completeness and address with the appropriate personnel when not completed

Follow appropriate protocols in scheduling patients with infectious or contagious diseases

Must treat all employees, students, and clients with a high level of respect and follow customer service guidelines and protocols of the MWU and the AHI-CAC

Other duties may be assigned

General Knowledge

Know the range of services the practice provides and the species it serves

Be reasonably familiar with special procedures and surgical procedures

Be reasonably familiar with what would constitute an emergency

Know and use standard medical and business abbreviations

Use proper medical terminology and spelling when speaking and writing

Be familiar with infectious diseases, including their prevention and steps to reduce or eliminate transmission; know the most common zoonotic diseases

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Qualifications

The position requires strict compliance with all policies and procedures.

This position requires a significant amount of interaction with the students and doctors, therefore, the individual must be able to develop positive rapport effectively.

Must exhibit good technical skill knowledge.

Other duties as assigned

Education and/or Experience High school diploma or GED is required and 5 years minimum experience working in an animal hospital or veterinary clinic setting OR CVT (must be certified in the State of Arizona) with a minimum of 2 years’ experience working in an animal hospital or veterinary clinic setting. Experience working in an animal care environment with a high focus on patient care and the ability to maintain a professional demeanor in a fast paced environment, be detail oriented, multitask and promote a welcoming atmosphere is essential.

Computer Skills The individual must have the ability to learn the StringSoft Veterinary management system, and have proficiency in MS Office (Word, Excel, and Outlook).

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand or sit for long periods. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk. The duties will require lengthy amounts of time on the telephone. Have the physical strength and ability to stand for long periods, and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients weighing more than 40 pounds.

Animal allergies statement: No inhibiting allergies to animals, hay, or dust.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)