LAC Scheduling Coordinator- AZ- Large Animal Clinic

Description

The LAC Scheduling Coordinator is a position at the Animal Health Institute’s Large Animal Clinic. This position will have duties coordinating activities of the clinicians in a way that maximizes the efficient use of faculty members and clinical students. The LAC Scheduling Coordinator will function as an integral member of the veterinary team. This position will report to the Director of the Large Animal Clinic.

Essential Duties and Responsibilities

Coordinate appointments for animals onsite at the LAC and at client premises for ambulatory calls.

Help coordinate equipment that is shared between Equine and the Farm Animal services.

Schedule appointments for clinical faculty and technicians assigned to clinical duties.

Serve as a focal point for communication between the LAC and its clients.

Serve as an information resource for referring veterinarians requiring LAC clinical services

Provide telephonic customer service in a manner that builds relationships with LAC personnel, clients, and external stakeholders.

Coordinate the scheduling of workspaces within the LAC to maximize patient care and workflow.

Maintain accurate case visit records to provide caseload statistics for reports as needed.

Other duties as assigned

General Knowledge

Know the range of services the LAC provides.

Be familiar with animal agriculture and the market for veterinary services.

Be familiar with basic veterinary service needs of large animals.

Recognize the need for scheduling emergency care of animals.

Know and use standard medical and business terminology

Use proper grammar and spelling when speaking and writing

Be familiar with terminology used by farm animal producers and other large animal owners.

Supervisory Responsibilities This position currently has no supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Qualifications

Experience with horses and farm animals.

Ability to work as a member of the animal healthcare team.

Excellent telephone customer services skills.

Excellent organizational skills.

Excellent communication skills.

The ability to establish rapport with faculty, staff, students, and external stakeholders.

Knowledge of animal record-keeping and regulatory requirements.

Ability to learn and use practice management software.

Education and/or Experience High school diploma or GED is required and 5 years minimum experience working in an animal hospital or veterinary clinic setting OR CVT (must be certified in the State of Arizona) with a minimum of 2 years. Individuals with experience with horses and farm animals are preferred. Experience working in an animal care environment with a high focus on patient care and the ability to maintain a professional demeanor in a fast-paced environment, be detail oriented, organized, and promote a welcoming atmosphere is essential.

Computer Skills The individual must have the ability to learn the StringSoft Veterinary management system, and have proficiency in MS Office (Word, Excel, and Outlook).

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit for long periods. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk occasionally. The duties will require lengthy amounts of time on the telephone. Have the physical strength and ability to lift pets and objects weighing up to 40 pounds without assistance. Occasionally assist in lifting patients weighing more than 40 pounds.

Animal allergies statement: No inhibiting allergies to animals, hay, or dust.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Qualifications

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)