Client Account Manager- Los Angeles Metro

Company Description

Work with Us. Change the World.

At AECOM, were delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the worlds trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

Were one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a dynamic and experienced Client Account Manager to drive business growth for Los Angeles County Metropolitan Transportation Authority (Metro). This external facing leader will represent AECOM with Metro and be responsible for business development, sales, and strategy across all divisions for this key client with a goal of winning new and repeat business for all of AECOM’s service offerings. This position is expected to begin immediately.

Job Summary/Responsibilities

The candidate will need to be a growth minded leader who can work collaboratively with other senior leaders in Transportation and other Business Lines, and mentor staff in a fast pace setting to drive strategic planning, business development, sales & marketing, opportunity identification, capture management, and relationship building. The candidate should be able to demonstrate an ability to listen to, understand, and meet client needs to serve as a trusted advisor; knowledge of the transportation planning, engineering, and construction industry; and develop knowledge of the company and be able to bring AECOM’s full suite of support services to meet Metro’s needs. The candidate must be able to communicate their ideas clearly and convincingly verbally and visually to peers and senior leadership.

The responsibilities of this position may include, but are not limited to:

Fully accountable for all business development activities with Metro.

Represent AECOM and serve a point of contact with Metro Leadership.

Review and understand AECOM’s obligations on current Metro contracts. Works with Regional Business Line Leader and operations team to facilitate successful project delivery, including rate negotiations strategy.

Manage the AECOM Metro Client Account Team. Set strategic direction to business development with Metro.

Regularly meet with staff from multiple levels of Metro to obtain feedback on AECOM’s performance, understand and serve needs, and proactively identify opportunities.

Position AECOM for pursuits and promote AECOM capabilities in front of the client.

Leads preparation of Client Account Plan, coach pursuit teams in the development of winning Opportunity Capture Plans and coordinate resources with Marketing Lead. May serve as capture manager for Enterprise Critical Pursuits.

Develop and execute pursuit strategies to increase market share across Metro’s pipeline of opportunities and coordinates pursuits among different disciplines.

Monitor client satisfaction and addresses performance issues.

Ensure Metro continues to be a sustainable source of repeat business.

Work with Regional Business Line Leader and Director of Growth for West Coast, Division Managers, and Pacific Northwest Business Development Leader on development of sales, strategies and opportunities.

Develop and executes a Metro focused conference plan. Maintain a high profile with Metro and transportation industry. Attend conferences and workshops to strengthen existing Metro relationships and establish new Metro relationships.

Has a keen understanding of industry trends and market drivers.

Provides leadership in recruiting, training, and retaining top talent for Metro opportunities and projects.

Key performance indicators for this role include client satisfaction survey responses, Net Service Revenue (NSR) wins, NSR bookings, and NSR delivered.

Qualifications

Minimum Requirements

Bachelors degree in business, planning, engineering, architecture, or a related field

10 years of professional experience in transportation industry

Preferred Qualifications

Experience in business development, and strong existing relationships with Metro

Existing relationships within the transportation community in the Los Angeles region, and active involvement in relevant professional organizations

Demonstrated success in leading and wining proposals with Metro

Team-oriented and able to work in a fast-paced environment with minimal supervision.

Strong understanding of best practices in capture process for professional services

Familiarity with Salesforce or other CRM systems

Leadership position with Metro or Metro as a client

Additional Information

Offered compensation will be based on location and individual qualifications. The expected range is $167,303.00 – $309,510.00.

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10115412

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Business Development

Work Location Model: Hybrid

Legal Entity: AECOM Technical Services Inc