ICMS Case Manager

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation(IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and childrens and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The ICMS Case Manager is responsible for assessing the strengths and needs of clients in the PSH program. ICMS Case Manager is linking clients with appropriate resources, creating housing and service plans, monitoring clients’ progress towards goals established in service plans, empowering clients towards self-sufficiency, practicing active listening, providing trauma-informed care, and acknowledging and documenting client progress. The ICMS Case Manager also links clients to medical care, mental health care, alcohol/substance use treatment, financial support and other supportive services. This position requires an ability to maintain strict confidentiality and handle information with tact and diplomacy.

The pay range for this position is $23.00 – $26.00 per hour, depending on experience.

Responsibilities

Intensive Case Management Services:

Maintain a caseload of 25 individuals.

Assess current clients for eligibility and refer clients to the program as appropriate.

Evaluate incoming referrals for eligibility.

Conduct comprehensive assessments for case management service needs.

Develop individualized treatment plans with measurable goals and objectives and assist participants in achieving their desired outcomes.

Assist clients in locating and obtaining resources as needed

Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained in order to ensure client’s ability to become self sufficient

Develop relationships with representatives within Illumination Foundation and in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, etc.

Perform home visits on a regular basis, assess for needs, and refer clients to services within their community.

Outreach unhoused clients on a weekly basis, assess for needs, and refer clients for

services within their community. 

Attend community and collaborative meetings as relevant to ICMS. 

Assist with preparation of section 8 housing applications and other related

documentation.

Maintain communication and positive relationship with landlords for continued

housing support and retention of clients. 

Network and collaborate with housing providers, landlords and property managers

to develop housing stock for the program. Includes temporary and permanent housing

alternatives. 

Admin/Record Keeping:

Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.

Participate in daily debrief sessions, weekly supervision, department and agency-wide  meetings as required.

Complete training and development opportunities as determined appropriate by the supervisor.

Maintain familiarity with policies and procedures of both the agency and the ICMS program contract.

Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.

Participate in the overall evaluation of program services and data collection for reporting by maintaining accurate information in program participant files.

Preferred Experience/Minimum Qualifications

Required:

Homeless services, case management, mental health, permanent supportive housing experience

Current valid CA drivers license

Experience in the area of non-profit housing and/or housing for people with disabilities and chronic health conditions.

At least 2 years of experience working with at risk/homeless individuals

Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.

Preferred:

Bachelor’s degree in Social Services, Healthcare or related field; or equivalent combination of training and experience.

Bilingual in English and Spanish preferred

Proficiency in Microsoft Office Suite (Outlook, Word, Excel)

Benefits

Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan

Dental and Vision Insurance

Life, AD&D and LTD Insurance funded 100% by Illumination Foundation

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

10 days vacation PTO/year

6 days sick PTO/year

10 days holiday PTO/year

Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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