Customer Support Specialist

Description:

Answer customer calls, emails and chats regarding product support, availability and warrantee claims Assist customers from beginning to end, often times requiring multiple touch points Log call data into computer system Help troubleshoot product issues Make product recommendations based on customer preferences and needs

Skills:

Customer service, Customer support, Call center

Top Skills Details:

Customer service,Customer support,Call center

Additional Skills & Qualifications:

1 year of customer service experience over the phone in a call center (3 years preferred) Accurate typing and spelling required 6 months working in retail or supporting a product is preferred (any knowledge about baby products is helpful) Typing 40WPM (50 preferred) (please include in sub package)

Experience Level:

Entry Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.