Receptionist, PCP

To provide administrative support in an efficient, timely & professional
manner to the MACC practice. This includes providing excellent service
to internal & external customers while maintaining an efficient flow of
daily patient schedule & front office operations. Description Greets &
promptly acknowledges patients? presence in the waiting room Answers the
phone in a timely, polite & professional manner, in three rings or less,
directs calls to appropriate persons & takes accurate messages within
the electronic medical record Checks-in/registers new & existing
patients in the electronic medical record, verbally verifies all
demographic information, verifies insurance authorization, collects
co-pays, & prepares deposits for currier pickup Gives the appropriate
paperwork to the patient to complete, photocopies patients insurance
cards, & photo ID Schedule & reschedules patient appointments &/or
consult requests in person or by telephone in the electronic medical
record system in accordance to scheduling protocols Maintain
physicians daily appointment schedule & prepares charts for the
following day?s schedule Edit clinicians schedules as needed to
include time off, sick time, vacation, in-service & meeting time
Processes cancellations & no-show appointments, & notifies clinician of
change in schedule Opens & distributes mail to appropriate staff
mailboxes, physicians & practice manager Check-out patients & schedules
any follow-up appointments necessary, coordinates orders for laboratory,
radiology, other physician?s referrals, etc. Prepare associated forms
such as requisitions or referral forms with review of any prep required
Maintain patient records including the scanning of documents to file
correspondence, reports, test results, etc., within the EMR Refer
patients with billing inquiries &/or payment questions to the billing
office Print &/or provide medical records information to outside
agencies & physicians under established guidelines Maintains
confidentiality regarding patient information in accordance to HIPAA
regulations Ensure accurate maintenance of administrative records &
works & communicates effectively with co-workers, patients, visitors &
other personnel within & outside the practice Maintains harmonious &
cooperative relations with fellow employees, medical staff, patients &
guests Demonstrate the ability to adjust to unexpected changes to assure
that all responsibilities/ duties are met during absences or increased
patient volumes Attends departmental meetings Performs all
responsibilities/duties required by the position as defined in the scope
of service, to assure that the needs of the patient are well served
Ability to float to other MACC practices when required Perform other
work-related duties & activities as assigned or requested Qualifications
Ability to read, write & communicate in English High school graduate or
equivalent Strong communication & interpersonal skills Experience with
current office technology, proficient with computer office applications
(Electronic Medical/Health Records, MS Office, etc.) preferred
Experience in an office setting with at least 1 year experience
preferred Knowledge of various insurance authorization/referral
requirements preferred Medical Terminology knowledge preferred Typing
skills at 30 WPM preferred Schedule Details: 40 hrs. per week, Mon-Fri,
9a-5p, No Weekends & No Holidays