IT Operations Manager

Manage IT operations and initiatives with ability to provide innovative solutions. Your primary goal will be to ensure the smooth operation of technology resources, provide technical support to staff, implement and maintain IT policies and procedures. In addition, this role works closely with the IT infrastructure Manager and Director in support of current and future cloud technologies, related IT management and processes, including security, disaster recovery and business continuity. Must be hands-on leader and able to mentor other team members.

Responsibilities:

Systems Management:

• Manage all IT operations to include installation, configuration, maintenance, and deployments to meet end-user expectations.
• Manage and develop innovative software solutions and integrations that add value to the organization.
• Provide recommendations and guidance on all software and hardware needs and trends.
• Collaborate with Infrastructure manager in maintaining infrastructure integrity to support file, email and print services (Active Directory, MS Entra, Panzura, Office 365) in addition to wireless and remote access, and the design and deployment of new technologies.

Training and Development:

• Manage, train, and develop junior members of the team.
• Stay appraised on new technologies with ability to translate them into viable business tools.

Security Management:

• Oversee the operational integrity of the company security posture and provide recommendations as needed.

Technical Support:

• Oversee management of the IT help desk, providing assistance on complex issues as needed, enforcing established SLAs.

Policy Development:

• Develop and enforce IT policies and procedures to ensure compliance with industry regulations and best practices, as well as to promote efficient and secure use of technology resources.
• Develop, implement, and maintain policies, procedures and associated training plans for network administration, use policy, and disaster recovery.
• Oversee the enforcement of established service level agreements.

Vendor Management:

• Liaise with external vendors and service providers to procure IT equipment and services, negotiate contracts and ensure timely delivery and satisfactory performance.

Budgeting and Planning:

• Collaborate with senior management to develop IT budgets and long-term strategic plans, identifying areas for investment and improvement to support the organizations goals and objectives.

Position Requirements:

Education:

• Bachelors Degree in Information Technology or related field.

Experience:

• 15 years proven experience in an IT role, preferably within the engineering or professional services industry.
• Experience managing project teams to develop, execute and complete projects and assignments.
• Experience training, mentoring, and managing staff and working in a team-oriented, collaborative environment.

Knowledge, Skills, and Abilities:

• Strong knowledge of network infrastructure, systems administration, and cybersecurity principles working in a complex network environment supporting various network protocols (VOIP, CIFS, SMB, SEIM, XDR, MDR, Darktrace, Cisco AMP, Microsoft securities, TCP/IP, NetFlow, DNS, DHCP, iSCSI, SAN, NAS, DELL servers, laptops, Cisco Meraki access points, switches, and routers).
• Experience in no-code low-code programing and able to create SQL queries, SQL reports, and Python is a plus.
• Extensive application support experience in the Microsoft Office 365 platform to include SharePoint.
• Experience with Microsoft Intune, MS Power platform, MS Teams, Webex, Autodesk cloud and Adobe cloud solutions can Cloud management/Securities are desired.
• Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently, including the expertise to investigate and troubleshoot problems at each layer of the OSI model and provide solutions is required.
• Must have experience with project management and ability to prioritize tasks and manage multiple projects simultaneously.
• Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues at all levels of the organization.
• Knowledge of applicable data privacy practices and laws.
• Highly self-motivated and driven with a strong sense of customer satisfaction.
• Detail oriented with ability to follow issues through to completion and possesses the skills to effectively prioritize and execute projects.
• Relevant certifications such as CompTIA Network, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP) are a plus.

The salary range for this role is $95, 000 – $125, 000 annually.

The employment offer may deviate from this published range based on a variety of factors, including but not limited to, experience, specialty, knowledge, education, geography and/or related certifications – not related to an y applicants characteristics protected by local, state or federal law . Note: The salary or hourly rate indicated does not include other forms of compensation or benefitsH2M is a strong collaborative workplace where people and ideas are always treated with respect. I am encouraged to develop, and I love that I am constantly learning new things and skills” Employee testimonial.

our staff

Were passionate about our work, dedicated to our clients, and committed to our legacy. We emphasize collaboration and community involvement and promote sustainability in our practice, ensuring that the right projects are developed with minimal impact on the environment. Our integrated approach to design incorporates the diverse voices and visions of our staff into every project. Through mentoring, peer reviews, and professional development opportunities, employees at every level are offered the opportunity to share best practices and gain new experiences.

our approach

Since our early roots, our focus has remained steadfast: to provide quality service with sound judgment and to serve as an honest professional resource to our clients. With a dedicated, responsive staff and multiple service offerings under one roof, we blend “can-do” with “can-be, ” developing real, workable solutions with a dose of innovation. Our diverse in-house expertise reduces the need for sub-consultants and ensures that our architects and engineers develop a comprehensive understanding of every project.

Our integrated approach to design incorporates the diverse voices and visions of our staff into every project. Through mentoring, peer reviews, and professional development opportunities, employees at every level are offered the opportunity to share best practices and gain new experiences.

H2M continually strives to provide our employees and their families a comprehensive benefit experience surrounding their physical and financial well-being. Our benefit offerings are designed to support and enhance your health and well-being. We offer healthcare and wellness benefits, 401(k) retirement savings with up to 6% employer matching contributions with 100% vesting schedule, annual and spot bonus performance programs, flexibility and paid time off. We also offer tuition assistance for continuing education & professional licensure, student loan debt repayment program, technology allowance and excellent professional development programs that are custom designed for employees at all levels.

H2M is proud to be an equal opportunity workplace committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, pregnancy, age, citizenship, marital status, disability, gender identity, genetic information, veteran status or any other characteristic protected by local, state or federal laws or regulations. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

www.h2m.com

EOE/M/F/D/V

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00
Maximum Salary: 0.00
Salary Unit: Yearly