Office Assistant II – Family Medicine, Montoursville

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

4x Day Shifts (8:00 am – 4:30 pm / 8:30 am – 5:00 pm) & 1x Evening Shifts (10:00 am – 7:00 pm) per week

Saturday AMs Covered on Rotation (8:00 am – 12:00 pm)

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

Completes necessary paperwork such as encounter forms and referrals. Use the computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.

Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of persons arrival performing appropriate check-in and check-out functions.

Assist with inpatient billing process.

Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

Process medical records release requests.

Identify stock levels of office supplies and assist with ordering/inventory management.

Maintain and update current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screen calls, take messages, and courteously provide information.

Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks. Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.

Perform other duties as assigned.

High school diploma or GED

Three years of work experience, preferably in a medical office setting.

Knowledge of medical terminology preferred.

Word processing and computer experience required.

Licensure, Certifications, and Clearances:

Act 31 Child Abuse Reporting with renewal

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran