Fiduciary Operations Specialist

FuturePlan is the nation’s largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry’s largest in-house ERISA teams. Learn more at FuturePlan.com.

Job Description

POSITION SUMMARY

Working in conjunction with Client Relationship Managers, the Fiduciary Operations Specialist supports our clients by being responsible for the administrative tasks of a plan fiduciary. The Fiduciary Operations Specialist will be measured on their ability to effectively communicate with plan sponsors, plan participants, and internal team members as well as their ability to critically think and solve problems. The Fiduciary Operations Specialist will also be utilized to work on internal projects as needed.

DUTIES AND RESPONSIBILITIES

Process and/or review the following:

Data analytics (e.g., eligibility, plan compensation, deferral/match rates, annual limits, vesting, loan repayments, timely remittances, etc.)

Distributions, loans, and hardship requests

Required notices and enrollment packets fulfillment

Collection and recording of recordkeeper and plan sponsor data

Communicating with recordkeepers and TPAs to facilitate above processes

Communicate significant issues and exceptions to an appropriate higher level of authority within the organization in a timely manner

Performing project work as needed

Compilation and delivery (through CRMs) of year-end reporting and fiduciary file

Work with the operations coordinator and the project manager to help enhance and streamline existing 3(16) process, as well as create new processes as they are needed.

Act as a point of contact for 3(16) related questions from Client Relationship Managers, Sales Directors, Installation Specialists, and Management.

Work with the Fiduciary Services Manager on the profitability margins for 3(16) clients.

Act as the point of contact for Operational annual projects that impact the Fiduciary Department (or multiple departments) by developing and maintaining detailed project schedules, including all administrative/operational tasks involved.

Liaise with internal teams to identify and define potential project requirements, scope and objectives.

Fiduciary Assistant ® Software

Apply database knowledge in the areas of design (FA/SQL/Payroll related), performance and modification.

Occasionally perform program optimization and improvement planning – including database performance monitoring and analysis, capacity planning (if needed) and ongoing maintenance and tuning to ensure maximum performance.

Evaluate and interpret import requirements relating to payroll software to develop and implement appropriate technical solutions.

Load import files received from clients/plan admin while managing workflows to ensure all payroll import transactions are processed through the Fiduciary Assistant accurately and timely.

BASIC/MINIMUM QUALIFICATIONS

Bachelor’s degree (B.A., B.S.) in accounting, business, or human resources, or equivalent business experience

Excellent customer service skills

Team player, willing to help out where needed

Effective communication skills

Self-motivated, eager to learn and grow

Responsive and efficient

Organized , with an attention to detail

Proactive innovative thinker

Ability to effectively assess risk

Creative problem solving skills

Intermediate knowledge of MS Office Suite

Experience with databases and data management

Knowledge of general retirement plan administration and/or plan design, or equivalent technical/compliance processing environment

Understanding of financial markets and financial service organizations

Experience with reconciliation processes

Knowledge of payroll processing and payroll deductions related to retirement plans

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).