Customer Satisfaction Analyst

Customer Satisfaction Analyst

Job Category: Consulting

Time Type: Part time

Minimum Clearance Required to Start: None

Employee Type: Part-Time On-Call

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do

This position offers the candidate unique, expansive exposure to CACI’s business at all levels. Working Part Time to help our programs understand the voice of the customer and to help our programs to ensure that we are delivering top level service to our customers. CACI is looking for an ambitious, motivated team player, who can immediately apply their skill set to offer value to CACI.

This is a Part Time On Call position.

More About the Role

Initially, the primary duties of this position are to manage reporting for various customer satisfaction feedback mechanisms at CACI.

The analyst will plan for upcoming feedback opportunities, monitor status, communicate feedback, assist programs with reviewing and responding, and manage reporting across the organization.

The analyst will conduct data analysis regularly, seeking out trends, patterns, and forecasts, and must be able to effectively relay those findings. Performing trend and data analysis will include quantitative and qualitative evaluations.

Assisting with CACI’s Business Development (BD) and Capture activities, the analyst will serve as a resource and subject matter expert on CACI’s past performance library.

The analyst will evaluate and provide strategic feedback from our customers to assist with business development activities. BD and Capture may also rely on the analyst to assist in the development and execution of an out of cycle program review.

In addition, the analyst may participate in various team activities, contribute to process improvements, and may be assigned other duties for the broader team.

The role has an opportunity to expand into serving as a liaison with programs to coordinate, advise and execute custom assessments of CACI’s programs to ensure customer expectations are being met, validate performance, drive improvements, and assist programs with a successful recompete. Working with program teams, line management, and capture and business development, the analyst will customize an assessment to obtain the most appropriate feedback from strategically selected customers.

You’ll Bring These Qualifications

Candidates should possess a Bachelor’s Degree or equivalent and possess 5 years of work experience

Strong oral and written communication

High emotional intelligence

Impeccable interpersonal skills

Ability to perform data analysis

Ability to coach peers and senior personnel

Ability to work well in a group or independently

Self-starter

Critical thinking and problem solving

Time management

Organization

Collaboration on special projects

Negotiation (listen, analyze, persuade)

Creative thinking

Proficient with using databases.

Ability to troubleshoot minor technical difficulties.

These Qualifications Would Be Nice to Have

Experience working in a government contracting environment.

SharePoint administration experience

Use of remote productivity tools (e.g., Zoom, MS Teams)

Analyze data using MS Excel using VLOOKUP, pivot tables, sorting, filtering, etc.

Use of CACI Enterprise systems (SCORE, Workday, ServiceNow)

Experience with Power BI

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$52,300-$107,200

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.