Supervisor, Mortgage Underwriting

Overview

To plan, supervise and direct the day-to-day activities of mortgage underwriting staff. Collaborate with management to ensure activities are in alignment with department goals and objectives. Supervise, coordinate, and oversee comprehensive and quantitative analyses relating to operational functions, workflow, processes, and other business unit related issues. Establish performance standards, key performance indicators, and tracking methods to measure performance. Provide mortgage underwriting consulting and expert advice to employees and all levels of management. To act in the capacity of an appointed alternate Credit Committee member.

Responsibilities

Supervise, plan, direct, coordinate and review the work of Mortgage Underwriters engaged in the review and investigation of members mortgage and equity loan applications to ensure accuracy, integrity and quality

Inform management and staff on changes to State/Federal law as well as NFCU, investor, and government agency guidelines

Conduct quality review audits of loan files and documents to ensure adherence to all regulations and requirements

Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met

Act as liaison to other areas of the organization with whom supervised area interacts to resolve issues/problems

Supervise the implementation of procedures, policies, and strategies to optimize Navy Federals underwriting programs and practices in support of company goals

Recommend procedural changes and plan, organize and implement these changes

Oversee and monitor the underwriting and review process, communications, and activities to ensure compliance with appropriate state/federal law as well as NFCU, investor, and government agency guidelines

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics; interpret results of analysis; present recommendations, alternatives and implications to management

Serves as mentor/trainer and provide guidance and assistance to team members

Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Research, gather and synthesize data; present conclusions and recommendations to management and/or team members

Drive continuous process improvement to increase member experience quality and maintain high operational efficiency

Acts as manager in the incumbents absence

Perform other duties as assigned

Qualifications

Advanced knowledge of Underwriting, Mortgage law and regulations, and government agency guidelines

Advanced knowledge of mortgage products such as mortgage loans, equity loans, and refinancing

Experience in Underwriting

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience in supervising and leading employees

Experience working with all levels of staff, management, stakeholders, and vendors

Advanced knowledge of applicable federal and state laws, rules and regulations

Working knowledge of banking/financial industry trends, products and services

Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

Advanced verbal and written communication skills

Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

Advanced skill exercising initiative and using good judgment to make sound decisions

Effective word processing and spreadsheet software skills

Advanced organizational, planning and time management skills

Advanced skill in producing desired results and achieving goals and objectives

Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

Effective research, analytical, and problem solving skills

Bachelors degree in Business Administration, or related field, or the equivalent combination of training, education, and experience

Desired Qualification(s)

Working knowledge of NFCUs products, services, programs, policies, and procedures

Significant experience in a financial organization including the extension of credit and risk management

SAR and DE

Hours: Monday – Friday, 8:00AM – 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21403