Retail Operations and Development Specialist I

Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and were on the hunt for enthusiastic professionals to join our team! We understand that connectivity isnt just a luxury anymore – its a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means youll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

As a field-based Retail Operations and Development Specialist I, you will be responsible for supporting the operations of retail stores. This role requires strong collaboration with local leaders and travel as you support the sales process, tools and applications, operations, and more. Your job is to be a champion for retail operational excellence and work in collaboration with the broader Retail Operations and Sales team to solve every problem and create a better customer and employee experience. This role reports to the Manager of Regional Retail Operations.

Responsibilities

Manage the rule, not the exceptions, to be a champion for retail operational excellence and channel wide solutions as it relates to sales processes, tools and applications, and more
Be the eyes and ears to bring opportunities and proposed solutions to HQ team
Interact with a high daily volume of concerns, process orders, answer questions, and help with overall needs from the retail team (e.g., mobile, fixed line)
Perform, organize, and streamline operational tasks to reduce potential errors
Monitor problems through reports and take immediate action where necessary and resolve escalations when required
Assist with testing of existing and new retail tools and applications (e.g., POS / billing systems / buy flows, etc)
Provide technical assistance to the retail stores in-person, via email/Microsoft Teams, etc
Experienced and proficient in running down the solution, and not the workaround

Qualifications

High school diploma required; Bachelors degree preferred
2 years of sales, operations, or related experience a plus!
Proficient in MS Office including Teams, Excel, Access, Word, and SharePoint
Experience with front-end and back-end sales systems, including but not limited to, POS systems, CRM systems, and sales automation tools
Proactive, self-motivated, self-sufficient with strong collaboration and teamwork skills
Excellent written and verbal communication skills
Curious and detail oriented – leave no stone unturned, but has the business acumen to prioritize actions
Desire to grow and learn!
Ability to work flexible hours, including evenings, weekends, and holidays
Willing to travel up to 75% to be regularly present in the Optimum field across the footprint
At Optimum, were fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; its our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise… For full info follow application link.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace