Customer Service Rep – DME

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Minimum Qualifications:

Education:

Essential:

HS Graduate or Equivalent GED

Experience:

Essential:

One year Customer Service

Facility:

BayCare Health System, Respiratory Durable Medical Equipment HomeCare

Location: Largo, FL

Status: PRN, Hourly

Shift Hours: 8:00 AM – 5:00 PM

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Customer Service Rep – DME

Location US:Florida:Largo:HomeCare Largo | Business and Administrative | PRN

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