Guest Ambassador

Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary:

Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Vision Center campus. The Guest Ambassador enhances builds customer relationships by driving the Service Essentials to create personal experiences to creating a world class environment. Work location may be at various campus offices.

Schedule: Typically Monday – Friday, 8AM-5PM, some overtime and occasional weekends required

Essential Responsibilities:

Greet and welcome customers and visitors to the Flight Center

Engage with customers and visitors, anticipate needs

Receive and process all fuel orders and billing

Drive customers to various buildings on Cirrus campus

Provide coverage to Guest Ambassador at Flight Training Center or Tyson Center as needed

Data entry work, transferring information from Alfa to SalesForce

Responsible for Patriot Act sign-in log for all Cirrus visitors

Maintain common spaces (organization, stocking, cleaning, and similar tasks)

Energize the Cirrus Service Essentials

Anticipates guests needs and responds promptly.

Strives to improve service performance

Additional duties as required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

High school diploma or equivalent required. Associates or Bachelors in Hospitality preferred.

1-3 years customer service in hospitality experience required.

Demonstrates professionalism

Ability to work unsupervised

Excellent communication and organizational skills

Strong work ethic and professional demeanor

Attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

Cultivates Innovation: Creates new and better ways for the organization to be successful.

Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Ensures Exceptional Customer Service:

Energizes the Cirrus Service Essentials

Strives to improve service performance.

Anticipates guests needs and responds promptly.

Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Ensures Exceptional Customer Service:

Energizes the Cirrus Service Essentials

Strives to improve service performance.

Anticipates guests needs and responds promptly.

Displays guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Handles guest requests, problems, and complaints.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Qualifications

Behaviors

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity