Hospital Transfer Coordinator

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Hospital Transfer Coordinator, you will handle transfers from Cleveland Clinics Main Campus to Cleveland Clinics Avon Hospital. Some of your duties include calling or Epic ordering, conference DRs, reviewing charts and checking insurance.

A caregiver in this position works Evenings, from 2:00pm-10:30pm.

A caregiver who excels in this role will:

Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.

Receive transfer requests from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data.

Be responsible for accurate quick registration.

Coordinate referrals to appropriate medical service as needed for referred patient.

Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.

Perform follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.

Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.

Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.

Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.

Support centralized communications between referring and accepting provider services. This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.

Implement HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.

Oversee emergency and electronic back-up methods and procedures to support patient flow.

Meet regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.

Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.

Interpret and support policies, procedures and safety standards to facilitate daily operations.

Minimum qualifications for the ideal future caregiver include:

Associates degree.

Strong clinical background and at least one year of relevant clinical experience as a Clinical Technician, EMT-B, Medical Assistant, LPN or RN.

A high school diploma/GED and two years of relevant clinical experience may substitute the education and experience requirement.

Knowledge of medical terminology.

Working knowledge of computerized hospital admission/bed management systems.

Strong customer service skills.

Preferred qualifications for the ideal future caregiver include:

Bachelors degree.

EMT-B, EMT-P or LPN.

Previous experience in a hospital admission or patient flow setting.

Typing speed of 35 WPM.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.

Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.

Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $17.25

Maximum hourly: $26.31

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinics benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities